Integrated with Mews, Myma.ai features a unified inbox for streamlined communication, automates form handling, and offers personalized room searches. It also facilitates smooth live chat handovers to staff logged into Mews, eliminating the need for your team to juggle multiple systems. Plus, you gain actionable insights to continually elevate the guest experience.
Setup
Setup is quick!
1. Head to Connect -> Applications
2. Click on Mews -> Connect
3. Add the following information:
A user-friendly Client Id e.g. Myma 1.0
Client Token (from Mews)
Access Token (from Mews)
Enterprise ID (from Mews)
Send ticket submissions to Mews
After the integration is set up, you will see the Mews option in Virtual Front Desk -> Forms.
Open a form
Go to + Notifications
Check the box "Send Notifications to Mews".
When a form is submitted, such as "Lost & Found" or "Booking Cancellation," a message is sent directly to Mews. This ensures your staff is notified promptly, keeping all communication centralized in one place for efficient handling.
It's Live!
Next, head to your Chatbot and test by submitting a form or requesting a chat with a real person. The messages will start flowing to Mews. Your staff responses will be sent back to the customer.
Your responses will go to the channel the customer sent the message from including website, Facebook Messenger, WhatsApp, or Instagram.
Note: For tickets, send an email to the customer directly at the email address in the message
Custom Link
This is optional, but we recommend that you add a link inside Mews so that your staff can navigate to the Myma.ai Dashboard easily.
To add custom links in Mews, follow these steps:
Go to the main menu in Mews Operations
Select Settings then Property
Click Custom links
Click + Custom link in the top right corner
Enter the name of the link in the Name field
Enter the link in the URL field
Click Create
