The new navigation provides a clear and intuitive view of Myma.ai's Dashboard, making it easy to explore and understand.
Key Areas of the Dashboard
Insights
Unified Inbox
Knowledge Hub
Workflows
Digital Compendium (if applicable)
Settings
Unified Inbox
Useful for agents and staff involved in ongoing operations.
This is where you can see all the activity and respond to live chat messages. Based on which channels you have connected, all the messages, recorded voice calls and emails are shown here
Active Chats: This is where the ongoing chats are shown
All Conversations: All historic conversations, email and voice calls
Tickets: All tickets, where you can assign, add notes, and manage the ticket lifecycle
Knowledge Hub
This is where the Content Manager will add and manage the data used to train the AI Chatbot.
Think of Knowledge Hub as a Content Management System (CMS) for your AI Chatbot. Setting up Knowledge Hub is the start of feeding knowledge to your AI Chatbot so that it can respond to customers 24/7.
You can add knowledge in three different ways. You can use one or all three based on your preference.
Pre-Built Templates
FAQs
Documents
Besides that, you can add your images in Gallery and use those in Pre-Built Templates.
You will also Publish AI from this menu. You can also view logs.
Settings
Channels, Applications, User & Roles are under Settings.
