Myma.ai Email Assistant: Delivering Better, Faster Responses

Managing guest emails shouldn't take up your entire day. From reservation inquiries and room availability questions to guest requests and general hotel information, your inbox can quickly become overwhelming.

That's where Myma.ai's AI Outlook Plugin comes in.

Designed specifically for hospitality, our AI-powered assistant helps your team understand incoming emails, generate personalized responses, access property information, and answer reservation inquiries, all without leaving Outlook.

Spend less time drafting emails and more time creating exceptional guest experiences.

No more sorting through lengthy email threads just to understand what a guest needs.

Myma.ai automatically analyzes incoming emails and provides valuable insights to help your team respond faster and more effectively.

With every email, you can instantly view:

These insights help your team prioritize important requests, tailor responses, and deliver more thoughtful, personalized communication.

Managing emails for multiple hotels? Myma.ai makes it easy.

Our Outlook Plugin allows employees to switch between different property Knowledge Hubs directly within the same inbox.

Each Knowledge Hub contains information specific to that property, including amenities, policies, room types, services, and frequently asked questions.

For example, if a reservations agent manages three properties, they can seamlessly switch between all three Knowledge Hubs within the plugin.

The AI then uses the selected property's information to generate accurate, relevant responses.

The result? One streamlined workflow that allows your team to manage multiple properties without switching between different email accounts or searching for information across multiple systems.

Not every guest inquiry needs to be handled the same way. That's why Myma.ai gives your team the flexibility to choose how they respond.

Save time on repetitive inquiries with ready-to-use email templates.

Create and manage templates directly within your Myma.ai Dashboard for common questions, procedures, and guest requests.

For example, if a guest emails about a lost item, your team can instantly select a predefined Lost & Found response outlining the appropriate next steps. No need to write the same email repeatedly.

Perfect for: Lost & found inquiries, standard policies, common questions, and recurring guest requests.

Some requests need attention from another department. With Convert to Ticket, your team can quickly route an inquiry to the appropriate email address or department for follow-up.

For example, a housekeeping request received by the reservations team can be redirected to the team responsible for handling it.

This helps simplify internal communication and ensures guest requests reach the right people.

Imagine having an assistant that understands your guest's question, knows your property's information, and prepares a personalized response for you. That's exactly what Myma.ai does.

With a single click, the AI Response feature generates a suggested reply using the context of the conversation and your property's Knowledge Hub.

Whether a guest is asking about check-in times, dining options, amenities, or booking details, Myma.ai can prepare a relevant, professional response in seconds.

And because every hotel has its own communication style, responses can be tailored to reflect your brand's preferred tone and messaging.

Hospitality is global, and communication should be effortless, regardless of language.

Myma.ai automatically detects the language of an incoming email and can generate a response in that same language.

A guest emails in French? Myma.ai can draft a response in French.

A guest sends an inquiry in Spanish? Your AI assistant can prepare a Spanish reply using your hotel's information.

Need to understand what the response says before sending it? Simply use the Translate feature to review the message in your preferred language.

Deliver personalized, multilingual guest communication without relying on manual translations.

AI makes drafting easier, but your team still has the final say.

After generating a response, employees can:

Need to make a small adjustment? Simply edit the draft in Outlook before sending.

You get the speed of AI with the flexibility and oversight of your team.

Your reservations team does more than answer emails. They help turn guest interest into bookings.

With Myma.ai's Rooms & Rates functionality, your team can go beyond answering basic questions and provide guests with detailed accommodation information directly from Outlook.

With a supported PMS integration, your team can search for room rates and availability directly within the plugin.

Simply select the guest's check-in and check-out dates to retrieve relevant accommodation options and pricing.

Instead of switching between Outlook and your reservations system to prepare an email, your team can access the information they need in one place.

Why it matters:

Please note: Live rates and availability searches require a compatible PMS integration.

How often does your team need to search through documents or internal resources just to answer a simple guest question?

With Myma.ai, your hotel's Knowledge Hub is accessible directly within Outlook.

Need to check your hotel's pet policy? Simply search for it. Want to confirm parking information, check-in times, or available amenities? Your AI assistant can retrieve the relevant property information.

Employees can quickly access:

Your team spends less time searching for answers and more time helping guests.

Every hotel has its own personality, and your guest communication should reflect it.

Myma.ai allows you to customize how your AI Email Assistant communicates, helping ensure responses remain consistent with your brand.

Through the Myma.ai Dashboard, you can configure your AI's:

Whether your brand is warm and welcoming, professional and polished, or friendly and conversational, your AI assistant can generate responses that feel aligned with your hotel.

Guest communication should be fast, accurate, and personal, without adding more work to your team's day.

With Myma.ai's AI Outlook Plugin, your hotel can:

Your inbox is already where your team works. Now, it's where AI works alongside them.

Discover how Myma.ai can help your hotel simplify email communication, support your reservations team, and create a better guest experience.