Managing Members

Members are usually existing customers who have registered with you and are recorded in your system. They typically enjoy access to special privileges such as exclusive discounts, early access to new products, personalized offers, and dedicated support. They can also have unique access to a club or amenities.

This handbook is designed for hotel staff and administrators who are responsible for managing member accounts within the Digital Compendium. Whether you're onboarding new members, updating existing profiles, or assisting with password resets, this guide will walk you through all the tools available to efficiently handle membership data from a single platform.

Easily add and manage members, reset passwords, and upload membership cards all from one centralized location.

Members of your Digital Compendium are typically existing customers who have registered with your property and are recorded in your system. They often enjoy special privileges such as:

To manage members, navigate to Digital Compendium → Members.

On this screen, you’ll have access to:

When you click Open Contact, the selected member’s details will appear. From this screen, you can view and edit the following:

You will also have the option to reset the member’s password. Passwords must be at least 6 characters in length.

Managing members through the Digital Compendium is designed to be simple, efficient, and secure. By centralizing key member functions such as adding new profiles, editing details, resetting passwords, and uploading membership cards, you can ensure a smooth and personalized experience for your most valued guests. Use this handbook as your go-to resource for maintaining an organized and up-to-date member database.