Who is this article for?
This article is for club managers, membership coordinators, and administrative staff responsible for onboarding and supporting members through the digital Membership App. It also serves as a useful reference for new members who want to understand how to log in, update their profile, and manage guest passes.
First-time Login
When a member clicks the login link, they will be prompted to log in to the Membership App using their email address and password.
Upon first login, the app will require the member to change their password to ensure security.
Update the Member Profile
Members can access their profile by clicking their name in the side menu or selecting the profile icon at the bottom of the screen.
From the profile screen, members can:
• Change their password
• Upload a profile picture
• Upload a digital copy of their membership card
Managing Guest Passes
To manage guest access, members can navigate to the Register Guest section.
Within this section, members can:
• Register a new guest
• View available, current, and used guest passes
• Display the guest pass to the concierge, who can then mark it as Used
This process ensures secure and easy guest access while keeping the concierge informed in real time.
Conclusion
The Membership App is designed to provide a secure and user-friendly experience for members, while also offering management tools to efficiently handle guest access and profile updates. By streamlining logins, profile management, and guest passes, the app helps deliver a more connected and convenient membership experience.
Use this guide as a reference when helping members onboard or troubleshoot basic app functions. For further support or advanced configurations, contact your Membership App administrator.