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Adapting Your Chatbot to Language Nuances

Ensure your chatbot reflects the tone, style, and cultural details of your guests’ language.

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Written by Team at Myma.ai
Updated over a week ago

Sometimes languages need to be expressed in different ways depending on tone, culture, or guest expectations. Myma will attempt to set up your chatbot in your selected language. While our team may be limited in fluency for certain languages, this guide will help you understand where to make adjustments so your chatbot communicates naturally in the default language and reflects your property’s style.

Editing Conversation Flows

Conversation Flows allow you to give the AI specific instructions on how to respond. For example, if you want the chatbot to use a more casual tone, you can set that directly in the instructions.

To edit Conversation Flows:

  1. Go to Workflows → Conversation Flows.

  2. Select Edit on the Chatbot Flow (or any channel you wish to customize).

  3. Click the blue Edit icon.

  4. In the System Message field, type in your specific instructions for tone or language style.

Welcome Message

The Welcome Message is where you can define how your chatbot greets guests, helping it reflect the personality and tone of your property.

To edit the Welcome Message:

  1. Go to the Knowledge Hub and select the Welcome Message tab.

  2. At the top of the dashboard, switch to the language you want to edit.

  3. Update the Title and Subtitle text fields directly.

Web Widget Menus

Web Widget Menus allow you to customize the navigation your guests see when interacting with your chatbot.

To edit Web Widget Menus:

  1. Go to the Knowledge Hub and select Web Widget Menus.

  2. From here, you can change the order of menus and update the text to match your language and brand.

    1. By selecting Edit, you can change the category title, color, and icons of the Web Widget menu.

Forms

Forms may also require language customization so guests receive consistent messaging across every touchpoint.

To edit Forms:

  1. Go to Workflows → Form Builder.

  2. Select the tab for the language you’d like to edit.

  3. Click Edit and update the text within the form content.

If you need any assistance, reach out to your Myma representative and we’ll be happy to help.

Conclusion

By customizing your chatbot’s conversation flows, welcome messages, web widget menus, and forms, you can ensure it communicates naturally and aligns with your property’s brand voice. These adjustments help your chatbot reflect the nuances of language and culture, creating a more authentic and engaging experience for your guests.

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