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Setting Up a Group Chatbot for Multiple Properties

Create one chatbot to connect all of your properties.

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Written by Team at Myma.ai
Updated over a week ago

If you manage multiple properties, you can create a group chatbot that lives on your group website. This chatbot can help guide guests to the right property and answer common questions, providing a seamless experience across your portfolio.

Connecting the Group Web Widget

  1. Go to Settings → Available Channels.

  2. Select Connect on the Web Widget for Group Website.

  3. In the pop-up window, check the boxes for all the properties you want included.

  4. Press Create New Integration.

Once complete, the group widget will appear under Connected Channels.

Group Web Widget Tabs

When the group widget is connected, you’ll see several configuration tabs:

  • Select Properties

  • Appearance

  • Booking Calendar

  • Nudges

  • Position

  • Custom Fonts

  • Custom CSS

  • External Links

  • Language

  • Chatbot

  • Keep Your Messenger Secure

  • Property Pages

  • Publish Your Digital Assistant

Chatbot Settings

Under the Chatbot tab, you can configure how the group chatbot interacts with guests:

  • Navigate to the property tab you’d like to enable.

  • Change the Title to Start a Chat.

  • Change the Subtitle to Instant Responses.

  • Add a Welcome Message if desired.

  • Under Buttons, set the text to Choose a Location.

  • Set the option to Location, then save.

Note: For group widgets, always use the Web Widget with Menu Theme under Appearance to ensure proper setup.

Keep Your Messenger Secure

The Keep Your Messenger Secure tab allows you to control where the chatbot will appear:

  • Add the URLs of the trusted pages where the chatbot should display.

  • When adding new properties later, include their links here as well.

  • If the script is on the group website, enable URL Restriction and add all allowed sites separated by commas.

Property Pages

The Property Pages tab lets you specify the URLs associated with each property.

  • Add the link for each property so the chatbot can route guests correctly.

  • If a new property is added after the group chatbot is set up, simply update this tab with the new property’s URL.

Conclusion

Setting up a group chatbot ensures that guests visiting your group website can easily find the right property, access accurate information, and engage with your brand in a consistent way. By configuring appearance, chatbot settings

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