Myma.ai integrates with leading hospitality platforms to streamline operations, enhance guest experiences, and automate communication across all channels. Below is an overview of the applications Myma supports and how each integration adds value to your property’s workflow.
Platform | Purpose | Support |
Amadeus iHotelier (TravelClick) | Connects Myma.ai with the hotel’s global distribution and reservation system to access live rates, availability, and booking data. This ensures guests receive accurate, real-time information after which they are directed to the online booking engine to complete the booking. | Integration Type: CRS / Booking Engine
Supported Stage: Booking
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
SHR CRS (WindSurfer) | Connects Myma.ai with the hotel’s global distribution and reservation system to access live rates, availability, and booking data. This ensures guests receive accurate, real-time information after which they are directed to the online booking engine to complete the booking. | Integration Type: CRS / Booking Engine
Supported Stage: Booking
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
Oracle Opera Cloud | Integrates Myma.ai with the hotel’s Property Management System (PMS), allowing seamless access to guest profiles, booking details, and stay information. This enhances personalization and supports pre-stay queries like confirming reservations or adding requests to existing reservations. | Integration Type: PMS
Supported Stage: Pre-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
RMS Cloud | Enables Myma.ai to display room availability, pricing, and promotions directly from the RMS system, making it easy for guests to check availability and rates instantly through chat or voice channels. RMS integration also allows seamless access to guest profiles, booking details, and stay information. This enhances personalization and supports pre-stay queries like confirming reservations or adding requests to existing reservations. | Integration Type: PMS
Supported Stage: Booking Pre-Stay In-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
SiteMinder | Add Myma Chatbot to SiteMinder Booking Engine | Integration Type: Booking Engine
Supported Stage: Booking
Supported Channels: Website Chatbot |
Revinate | Sends customer contact information gathered by the Chatbot to Revinate. | Integration Type: CRM
Supported Stage: Booking
Supported Channels: Website Chatbot |
Salesforce | Sends customer contact information gathered by the Chatbot to Revinate. | Integration Type: CRM
Supported Stage: Booking
Supported Channels: Website Chatbot |
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SMS New Zealand | Allows Myma.ai to send SMS messages through New Zealand phone networks, enabling direct text communication with guests for confirmations, updates, and reminders. | Integration Type: Communication/SMS
Supported Stage: Booking Pre-Stay In-Stay
Supported Channels: Voice AI |
Fareharbor | Syncs item description from FareHarbor on a set schedule, so the AI assistant can answer questions about experiences such as tours and rentals directly through the chatbot or voice assistant, eliminating the need to manually update information in Myma. | Integration Type: Activity Booking
Supported Stage: Booking Pre-Stay In-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
Rezdy | Syncs item description from Rezdy on a set schedule, so the AI assistant can answer questions about experiences such as tours and rentals directly through the chatbot or voice assistant, eliminating the need to manually update information in Myma. | Integration Type: Activity Booking
Supported Stage: Booking Pre-Stay In-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
Way.IO | Syncs item description from Way.IO on a set schedule, so the AI assistant can answer questions about experiences such as tours and rentals directly through the chatbot or voice assistant, eliminating the need to manually update information in Myma. | Integration Type: Activity Booking
Supported Stage: Booking Pre-Stay In-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages Voice AI Email Assistant |
Zendesk | Allows Myma.ai to send real person requests to agents logged in Zendesk. This integration improves efficiency by automatically routing complex guest inquiries to the right team while maintaining a full conversation history. | Integration Type: Customer Service
Supported Stage: Booking Pre-Stay In-Stay Post-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages |
Amazon Connect | Allows Myma.ai to send real person requests to agents logged in Amazon Connect. This integration improves efficiency by automatically routing complex guest inquiries to the right team while maintaining a full conversation history. | Integration Type: Customer Service
Supported Stage: Booking Pre-Stay In-Stay Post-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages |
Genesys PureCloud | Allows Myma.ai to send real person requests to agents logged in Genesys PureCloud. This integration improves efficiency by automatically routing complex guest inquiries to the right team while maintaining a full conversation history. | Integration Type: Customer Service
Supported Stage: Booking Pre-Stay In-Stay Post-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages |
Mews Operations | Allows Myma.ai to send real person requests to agents logged in Mews Operations (Message Centre). This integration improves efficiency by automatically routing complex guest inquiries to the right team while maintaining a full conversation history. | Integration Type: Customer Service
Supported Stage: Booking Pre-Stay In-Stay Post-Stay
Supported Channels: Website Chatbot Facebook Messenger Instagram Messages |
WebRTC | Enables real-time voice communication through Myma.ai Unified Inbox, powering features like Voice AI calling from within the Unified Inbox | Integration Type: Communication/ Voice
Supported Stage: Booking Pre-Stay In-Stay Post-Stay
Supported Channels: Unified Inbox |
Saltos Online Locks | Integrates Myma.ai with Saltos digital key system, allowing guests to request, receive, or manage digital room keys directly through chat or mobile interactions. | Integration Type: Access Control / Smart Locks
Supported Stage: Pre-Stay In-Stay
Supported Channels: Digital Compendium |
Telephony Providers
While any telephony provider can be connected using SIP trunking or call transfer, there are already tested integrations with popular telephony providers in Hospitality
PhoneSuite
Broadband Solutions
Percipia
What if I use a Platform that is not on this list?
Depending on the complexity of the APIs, Myma can develop custom integrations for platforms you already use, even if they don’t currently exist. For example, our FareHarbor integration was created in response to a client request.