Introduction
Myma.ai’s chatbot is designed to seamlessly handle guest inquiries, delivering quick, accurate, and conversational responses across channels. The Web Widget, featuring the Suggestions theme, is built to mirror common customer GPT tools, creating a familiar and intuitive experience that encourages guests to ask questions naturally and engage more easily with the assistant.
This solution is fully scalable across multi-property groups, supporting both brand consistency and operational flexibility.
The appearance theme includes customizable suggestion bubbles that can be tailored at the property level, allowing each location to highlight its unique offerings while maintaining a cohesive brand experience across the group. It also offers enhanced visual flexibility, including the ability to personalize the widget’s background image to better align with each property’s branding and digital presence.
Key Features
Customizable Suggestion Bubbles
The suggestion buttons text as well as action can be configured easily
Background Image Customization
The widget supports customizable background images, allowing each property to align the chatbot’s appearance with its brand identity. Hotels can incorporate imagery that reflects their aesthetic, whether that be luxury, resort, or boutique, creating a more immersive and cohesive digital experience for guests.
Group-Level Scalability and Consistency
As part of this theme, suggestion bubbles can be tailored across different properties within a group. This allows each property to highlight its most relevant guest queries, such as dining, spa, or activities, while maintaining a consistent structure across the broader brand experience.
How to Change the Appearance Style
To change your appearance style, navigate to Settings and select the Website Widget. If you are configuring this for a group website, simply choose the appropriate group website configuration.
Next, select on the Appearance Tab. Under Widget Theme select the dropdown and then select Web widget with Selected Questions.
Next, select the Suggestions tab under Widget Components. Here, you can add and configure suggestion bubbles by entering the display text and corresponding chatbot input for each of the four suggestions.
If you are working at the group level, you can customize suggestion bubbles for each property to better align with their specific offerings.
To customize suggestions for a specific property, select it from the Select Properties for Suggestions dropdown. From there, you can add and configure buttons for each suggestion box.
Within the Suggestions section, you will also see an option at the top to upload a background image. This allows you to replace the default gray space with a custom visual, helping further align the chatbot with your brand identity.
You can upload an image that reflects your property’s aesthetic, such as a resort view, lifestyle imagery, or branded design elements, to create a more engaging and visually cohesive guest experience.