This theme is designed to provide a modern, intuitive user experience inspired by the familiar layout of ChatGPT. Instead of immediately presenting a traditional chat interface, guests are welcomed with four clickable suggestion bubbles that can be used to start a conversation. Guests can also choose to type their own question directly into the search bar.
Group and Multi-Property Optimization
The Suggestion Bubbles theme has been designed with hotel groups and multi-property deployments in mind. Each property can have its own unique set of suggestion bubbles, allowing individual hotels to highlight specific services, amenities, offers, and guest journeys while maintaining a consistent brand experience across the portfolio.
Examples include:
Resort activities and experiences
Dining reservations
Spa
Transportation information
Local recommendations
This flexibility allows each property to guide guests toward the most relevant information and actions based on their unique operational needs.
How to Enable the Suggestion Bubbles Theme
Navigate to Settings.
Select Connected Channels.
Open the Website Widget tile.
Navigate to the Appearance tab.
From the appearance dropdown menu, select Web Widget with Suggested Questions.
Once selected, the Suggestion Bubbles theme will become active for the website widget.
Under the Suggestions tab, administrators can further customize the guest experience.
A custom background image can be uploaded to replace the standard gray background area. This provides additional branding opportunities and creates a more visually engaging experience that aligns with the property's website design and visual identity.
Configuring Suggestion Bubbles
Within the Suggestions section, administrators can:
Select a specific property
Configure the text displayed on each suggestion bubble
Add supporting subtext
Define the action that occurs when a guest selects a bubble
Each property can have up to four customized suggestion bubbles.
Available Bubble Actions
The following actions can be assigned to each suggestion bubble:
Send to Chatbot
Directs the guest into the chatbot and automatically submits a predefined message. This is the most common option and is ideal for guiding guests toward specific topics or journeys.
Open a Web Widget Menu
Opens a predefined web widget menu, allowing guests to select from a structured set of options.
Open URL
Redirects the guest to a specified webpage, booking engine, external resource, or promotional landing page.
Trigger a Static Conversation Flow (Less Commonly Used)
Launches a predefined static conversation flow designed for specific guest interactions.
Show Property List (Less Commonly Used)
Displays a list of available properties, allowing guests to choose which property they would like assistance with.
Future Scalability
The Suggestion Bubbles theme provides a flexible framework that can be leveraged for future group-level deployments and multi-property rollouts. By allowing each property to customize its own guest entry points while maintaining a consistent user interface, organizations can create more personalized guest experiences without sacrificing brand consistency or operational efficiency.