Myma x BPN Solutions

If your property uses BPN Solutions for task management, you can easily integrate it with Myma.ai to automatically create and manage guest work orders from multiple guest touchpoints, including the Digital Compendium, Voice AI, and social messaging channels.

This integration allows guests to conveniently request services such as:

Once submitted, requests are automatically sent to BPN Solutions, allowing your operations team to manage and track tasks without manual data entry.

After connecting the integration:

This is where you'll configure your BPN Solutions work order settings. Once connected, Myma.ai will be able to create and monitor work orders directly in BPN Solutions .

If your property uses BPN Solutions for task management, you can easily integrate it

Once this is integrated go to the tab one the left side ion the dashboard called Guest messaging and navigate to Settings.

Before guests can submit requests, you'll need to import your available work order types from BPN Solutions .

Once the import is complete, a confirmation message will appear indicating that the work order types have been successfully imported.

This only needs to be completed once during the initial setup. If new work order categories are later added in BPN Solutions , simply import the work order types again to synchronize the latest options with Myma.ai.

Example:

If your property begins offering In Room Dining and creates a corresponding work order type in BPN Solutions, you'll need to perform another import so guests can begin submitting those requests through Myma.ai.

Next, navigate to Guest Messaging → Work Orders from the left side of the dashboard.

This screen displays every work order submitted through Myma.ai. Although work orders can be created manually from this screen for testing or administrative purposes, they are typically created automatically when guests submit requests through Myma.ai.

Supported submission channels include:

To manually create a work order, primarily for testing and verification purposes, click Add New Work Order and complete the required information. Once submitted, the work order will be sent to BPN Solutions just as it would if it had been created through the Digital Compendium, Voice AI, or another integrated guest channel.

Myma's BPN Solutions integration is bi-directional. When a work order is updated in BPN Solutions, the status is automatically synchronized back to Myma.ai.

This allows your team to monitor the progress of every request directly from the Myma dashboard.

Examples include:

This ensures both systems remain synchronized without requiring manual updates.

In addition to submitting requests through AI conversations, guests can also submit work orders using a dedicated form. This is useful for guests who prefer to submit a request directly without interacting with the AI assistant.

To locate the Work Order form:

Once enabled, any submission made through this form is automatically sent to BPN Solutions as a new work order.

From the guest's perspective, requesting a service is simple and intuitive.

Guests can:

Regardless of how the request is submitted, Myma.ai automatically creates the work order in BPN Solutions and keeps both systems synchronized throughout the request lifecycle. This eliminates manual data entry, improves operational efficiency, and helps ensure guest requests are completed as quickly as possible.

In addition to submitting work orders through AI conversations, guests can also submit requests using a dedicated Work Order Form. This provides a quick and convenient option for guests who prefer to submit a request directly rather than interact with the AI assistant.

To locate the form:

Once enabled, any work order submitted through the form is automatically sent to BPN Solutions, where it is created as a new work order for your team to manage. This allows guests to easily request services while ensuring every request is seamlessly synchronized with your property's task management system.