WhatsApp Business has a number of exciting features for accommodation providers of any size. From saving time to personalizing your conversations, using Myma.ai's WhatsApp Business account integration means building a smooth booking and check-in experience for your guests.

Myma.ai needs WhatsApp Business API access to automate guest communication. Myma.ai collaborates with Twilio, one of the largest approved Business Solution Providers of WhatsApp Business API.

The hotel will need to create an account with Twilio, and connect the existing WhatsApp number to the account, or can buy a new number from Twilio.

The hotel will share the Twilio account with Myma.ai team, so that we can download the keys to connect Myma.ai Chatbot with Twilio.

Step 1: Signup with Twilio

Step 2: Navigate to WhatsApp senders

Step 3: Setup a phone number

Step 4: Link WhatsApp Business Account with your number

Step 5: Share the account with Myma.ai

Step 6: Connect Myma.ai to Twilio

Step 7: Templates definition by Myma.ai

🎯 Estimated setup time: 15 to 30 minutes

Already using a WhatsApp Business App?

If you choose to migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.

If you are already using WhatsApp Business App, you can migrate your number to WhatsApp Business Platform as part of the Twilio Signup.

Once the WhatsApp Business Platform is set up. Myma.ai Chatbot will respond to customers using AI. If you wanted, your agents can take control of the conversations from the Myma.ai Dashboard.

New to WhatsApp Business?

You need a mobile or a fixed/landline number to start using the WhatsApp Business Platform. You will be able to purchase a number from Twilio as part of the setup or you can choose to connect a number you already have (different from your personal WhatsApp number) to WhatsApp Business Platform.

Once the WhatsApp Business Platform is set up. Myma.ai Chatbot will respond to customers using AI. If you wanted, your agents can take control of the conversations from the Myma.ai Dashboard.

Twilio is a publicly listed company on the New York Stock Exchange under the ticker symbol TWLO, providing communication tools to companies worldwide.

The WhatsApp charges will be directly billed to you through your Twilio account. You will need to add your credit card to the Twilio account that will be charged for the usage.

Read the Twilio Pricing Page to learn about the WhatsApp pricing for your country

Follow the two screenshots below to go to Messaging, where you will see WhatsApp senders under the menu Senders.

Pin Messaging for quicker access going forward.

Under WhatsApp Senders, follow the steps in the screenshot below to select a phone number to register.

If you need to migrate an existing WhatsApp Business App number to Twilio, you will have to delete the account from your WhatsApp Business App, as a number can only be used within the app or in the WhatsApp Business Platform

Follow the steps below to link your WhatsApp Business Account with your number

Already have a Meta Business Account?

Follow the prompts to connect your existing Meta Business Account to your new WhatsApp Business Account.

New to Meta Business?

Follow the prompts to create a new Meta Business Account, and connect to the new WhatsApp Business Account.

You will receive an SMS or a phone call to verify the number.

You will see a screen below once the setup is complete.

Myma.ai team will set up your developer keys, and connect the new WhatsApp number with the AI Chatbot. Follow the steps below to invite [email protected] preferably with Admin or Developer role.

Myma.ai will do it for you, or if you are comfortable follow the steps below:

Navigate to Connect -> Channels -> Connect to WhatsApp

Give an integration name for future reference. Add Phone number, Account SID, and Auth Token from Twilio.

Copy the Service Endpoint Url from the WhatsApp integration

Paste the Service Endpoint Url value in the following filed in Twilio, and press Save.

Add your business information to the WhatsApp sender too.

To send a business-initiated message to a customer, it must be first created as a template and approved by WhatsApp for the Business team. The Myma.ai team will set up templates in Twilio and integrate them with Myma.ai to be pushed out as per the engagement rules defined in the Myma.ai Dashboard.

Go to Twilio, and input your business details. The users interacting with your WhatsApp will see these details.

Login to your business meta account, and you will be able to generate a unique link to share on your website and other channels https://business.facebook.com/wa/manage/home

Here is an example link: https://wa.me/message/JTDY6QJ65ILMA1

GET IN TOUCH

We are happy to help! Write to [email protected]