Myma.ai and Amadeus have partnered to bring AI-driven capabilities directly into the iHotelier booking engine, enabling hoteliers to enhance guest engagement and streamline operations.
This integration supports the following four key use cases:
Display the Myma.ai Chatbot inside the Amadeus iHotelier Booking Engine
Sync room descriptions and images from Amadeus iHotelier to Myma.ai
Show availability and rates directly inside the Myma.ai Chatbot
Track bookings referred from Myma.ai to Amadeus iHotelier
Who is this guide for?
This guide is designed for hotel marketing teams, e-commerce managers, and reservation system administrators who utilize Amadeus iHotelier and aim to enhance the booking experience through the use of AI. If you're looking to enhance guest engagement, minimize operational overhead, and boost direct bookings, these use cases demonstrate how Myma.ai's integration makes it possible.
1. Show Myma.ai Chatbot inside Amadeus iHotelier
Without the Integration:
The Myma.ai Chatbot appears on the hotel’s main website but disappears once the user is redirected to the iHotelier booking engine. As a result, customers lose the ability to ask questions during the booking process.
With the Integration:
The Chatbot remains visible and active on the iHotelier booking page. Prospective guests can ask questions, get assistance, and receive real-time responses while browsing room options, helping to remove hesitation and increase conversions.
2. Sync Room Description and Images from Amadeus iHotelier
Without the Integration:
Room details need to be manually maintained within the Myma.ai Dashboard. This includes answering questions like room size or best room types for specific groups (e.g. 2 adults and 2 children), which requires duplicated effort.
With the Integration:
With the integration with Amadeus, you are able to sync the rooms from Amadeus into Myma.ai. This reduces the content management effort needed to maintain room information in two systems.
3. Show Availability and Rates Inside the Chatbot.
Without the Integration:
When customers ask about availability, the Chatbot collects their dates and number of guests, then redirects them to iHotelier with that information prefilled. While convenient, it doesn’t provide immediate insights before redirecting.
With the Integration:
The Chatbot can display availability, rates, and restrictions in real time, right within the conversation. Guests are informed earlier in the process and can make better decisions before being redirected to complete the booking. This transparency builds trust and improves conversion rates.
4. Track bookings Referred by Myma.ai
Without the Integration:
It’s challenging to determine which bookings were influenced or referred by the Chatbot, making it difficult to assess performance or ROI.
With the Integration:
Confirmed bookings that originate from the Chatbot are recorded with Myma.ai as the referral source. This enables clear attribution, improved reporting, and more informed marketing decisions.
Conclusion
The Myma.ai and Amadeus iHotelier integration empowers hotels to deliver a smarter, more seamless booking experience. From keeping the AI Chatbot active during checkout to syncing content and surfacing live rates, to tracking conversions, this partnership reduces friction and increases efficiency at every stage.
By adopting these features, your team can offer guests a smoother booking journey while saving time on content management and gaining deeper insights into performance.