The integration between Myma.ai and Amadeus enables the following four use cases for hoteliers:

Myma.ai Chatbot is added to a hotel website, but when the customer gets to the iHotelier page, the Chatbot is not present to assist the customer.

The integration enables the Chatbot to be present on the iHotelier Booking Page, like below. Now your prospective customers have the opportunity to ask questions while in the booking flow which increases the chances of conversion.

Customers ask the Chatbot questions about rooms, e.g. what is the size of the room, which are the best rooms for 2 adults and 2 children. To answer these questions the room description and images need to be maintained within the Myma.ai intuitive Dashboard.

With the integration with Amadeus, you are able to sync the rooms from Amadeus into Myma.ai. This reduces the content management effort needed to maintain room information in two systems.

Within the Chatbot when customers enquire about availability and rates they are presented with an option to put in dates and the number of people, after which they are redirected to iHotelier with the information prefilled

With the Amadeus integration, Chatbot will first show a text about availability so the customer is informed way earlier, and when they select the dates, it will show real-time availability, rates, and restrictions inside Chatbot, after which they will be redirected to iHotelier. The benefit is that the customer is well informed before heading to the Booking Engine, increasing the chances of conversion.

The bookings referred by the Chatbot to iHotelier cannot be easily tracked for reporting purposes.

With this integration, the confirmed booking will record Myma.ai as a booking source.