Before proceeding, please note that this section is only applicable to users with admin rights.
The article explains steps for two types of email notifications you can subscribe to:
Ticket Notification: Tickets are pre-build standard forms that appear inside the Chatbot for various enquiry types e.g. leave a message.
Forms Notification: For any custom forms that you build using the Form Builder feature of Myma.ai, you can subscribe to be notified via email any time a form is submitted.
Ticket Notification
Step 1: Select Users & Roles from the side menu.
Step 2: Select Subscribe to Tickets & Emails at the top of the page.
Step 3: Select + Add Contact at the end of the form.
Step 4: Select your desired ticket categories and enter the necessary information.
Tip: You can add multiple emails to the same categories and have them bcc'd.
That's it! You have successfully subscribed to ticket notifications.
Form Notification
Step 1: Select Virtual Front Desk from the side menu then select Form Builder.
Step 2: From the form that you would like to receive notifications for, select + Add Notifications.
Step 3: Fill in the necessary information and that's it.
Tip: Similar to ticket notifications, you can also add multiple email addresses to one form and have them bcc'd with the main email address.