Checking Gift Card Balance & Voucher Status
The staff has three ways to check the current status and balance.
From the aiva dashboard Orders screen.
By scanning the QR code on the printed Voucher. This opens a link with code prepopulated. Example: https://vouchers.getaiva.com/redeem?code=aivaV1YUTSRGC
Both staff and customers can check the balance by entering the gift card or voucher number in the Online Voucher Store. Note: The Gift Card balance display option needs to be enabled for the button to appear.
Redeeming Voucher & Gift Card (by scanning the QR code)
This particular option is designed for the staff to check the balance and/or mark the Gift Card or Voucher as Redeemed from their device or laptop quickly.
Step 1
Check status and balance using one of the ways mentioned in the section above. The step will display the current status and balance of the Voucher/Gift Card.
Step 2
If you are a staff member, click on Redeem.
Step 3
You will be prompted to log in. If you are already logged in aiva dashboard, the login step will be skipped.
Step 4
Click on Redeem in case of a Voucher.
Click on Fully Redeem to mark the Gift Card as fully consumed
Click on Partially Redeem to choose the balance you want to redeem (see the following screenshot).
Redeeming Gift Card (from Order Screen)
A gift card balance can be fully or partially redeemed from aiva Dashboard.
Step 1: Go to Orders, look up the right Gift Card that you want to mark as redeemed
Step 2: Click on Actions, and select Update Status
Step 3: Select Redeem from the dropdown and either Fully Redeem the Gift Card Balance, or Partially Redeem
The balance will be updated accordingly.