Understanding the Basics
The Myma.ai Knowledge Hub for your property is maintained in a single base language. Most customers choose English, but you can select whichever language your team is most comfortable using. Translations for guest interactions are handled in real time from this base language.
If you'd like to customize how translations are handled, several settings are available to fine-tune the language behavior. Contact your Myma.ai support team to learn more about these options.
Changing the Dashboard Language
To change your dashboard language, select the dropdown bar next to your property name and choose the language you wish to use.
Language Settings
Each messaging channel has its own settings, giving you full control over which languages are enabled on each platform. You can configure these settings for the following channels:
Web Chatbot
Facebook Messenger
Instagram
Google Messages
WhatsApp
Choose the languages
You can select which languages you’d like to enable for your AI chatbot. When users click the "Switch Language" button, they’ll see only the languages you’ve made available.
If no additional languages are enabled, the "Switch Language" button will not appear on the chatbot.
Auto Language Detection
When this feature is enabled:
The AI chatbot will automatically detect the customer's language based on their messages and respond in the same language.
Language detection applies to all supported languages, and you cannot block specific languages from being detected.
The chatbot reviews the first five customer messages to determine the preferred language. After the fifth message, all responses will continue in that language, based on the assumption that the user will establish their preference early in the conversation.
Default language by URL
It’s common for websites to offer content in multiple languages, each accessible through a unique URL. For example:
To provide a consistent guest experience, you’ll want the AI chatbot to open in the same language as the webpage. This setting allows you to define specific URLs and assign the corresponding chatbot language for each one.