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Call Transfer to Another Number or Extension
Call Transfer to Another Number or Extension

During the call with the AI voice agent, you can transfer the call at the real person anytime during the call

Andy Dharmani avatar
Written by Andy Dharmani
Updated over a week ago

Implementing live transfer in your AI-powered phone calls enhances flexibility and customer experience.

What is a Call Transfer

Call transfer allows the AI Voice agent to transfer the call to a human representative under certain conditions. This is crucial for scenarios where human intervention is preferred.

Configure the Call Transfer Settings

Connect -> Channels -> Call Transfer Settings

Choose the conditions and the forward number of extension

Testing the Call Transfer

After setting up the call transfer, test the functionality to ensure it works as expected. Monitor the calls to adjust the call transfer conditions as necessary.

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