AI is evolving fast and one such groundbreaking offering is Myma.ai's Conversation Flows, designed to empower businesses to create intelligent AI assistants capable of handling a diverse range of tasks. In this guide, we’ll discuss its features, functionalities, and how to harness its power to build robust conversational flow.

The feature is available at Knowledge Hub -> Conversation Flows.

You can create two types of Conversation Flows:

These are useful when there's usually a predefined set of responses for user queries, or users may be presented with a set of questions to choose from. Once the user’s query is resolved, and if there’s a need for redirection to a specific page, a button is provided to redirect the user accordingly. This streamlined process ensures that users can easily navigate through the conversation and access relevant information with ease.

You can configure a button click to do one of the following:

When creating a Conversation Flow you can add your custom instructions in simple everyday language and augment by including your training data and invoke API's.

Once you create a Conversation Flow, you can surface it through different channels Myma.ai supports e.g. Website Chat, AI Voice, Facebook Messenger, WhatsApp, and Instagram.

AI Chatbot will refer to the instructions you provided and present the questions to the customer accordingly.