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Setting up Conversation Flows

Features and functionalities of static and dynamic conversational flows.

Andy Dharmani avatar
Written by Andy Dharmani
Updated over 2 weeks ago

Introduction

Myma.ai's Conversation Flows feature empowers businesses to build intelligent, guided experiences for guests across multiple channels. Whether your goal is to route inquiries, collect information, or automate booking-related tasks, Conversation Flows offer a structured way to guide users through predefined or dynamic interactions.

This guide introduces the two types of flows:

  1. Static Conversation Flow

  2. Dynamic Conversation Flow

Access this feature by navigating to Knowledge Hub → Conversation Flows in your Myma.ai Dashboard.

Static Conversation Flows

These features are helpful when there is typically a predefined set of responses to user queries, or when users can select from a series of questions. Once a user’s query is resolved, if a redirect to a specific page is necessary, a button is provided for this purpose. This streamlined process enables users to easily navigate the conversation and access relevant information without any difficulty.

You can configure a button click to do one of the following:

  1. Ask the next question

  2. Go to another conversation flow

  3. Open a Form

  4. Filter and show a list of rooms based on user selections

  5. Filter and show a list of products based on user selections

  6. Invoke API

Use Case: Answering FAQs, guiding users through a booking process, or offering service options.

Static Conversation Flow Example

example

Dynamic Conversation Flows

Dynamic flows allow you to create personalized, adaptive experiences by combining natural instructions, training data, and optional API integrations. These flows adapt to guest inputs in real-time and are more flexible than static flows.

Once created, Dynamic Flows can be deployed across channels supported by Myma.ai, including:

  • Website Chat

  • AI Voice

  • Facebook Messenger

  • WhatsApp

  • Instagram

Use Case: Planning events, handling complex inquiries, or offering concierge services.

Dynamic Conversation Flow Example

Bot Said:

I'm a Virtual Event Planner.

Ask me about your upcoming meeting, social event, or wedding plans

Customer:

Hi

Bot said:

Who do I have the pleasure of speaking with?

Customer:

Andy

Bot said:

Nice to meet you, Andy!

What kind of event are you looking to host at The Mayton?

Customer:

Office gettogether

Bot said:

The Mayton is a fantastic choice for office gatherings!

Our versatile spaces foster collaboration and connection, making it perfect for team-building activities.

Do you have a firm date for the event, or are you flexible?

How many days are you planning for?

Customer:

Date is 15-Dec-2024, its fixed.

Tips for Setting Up Conversation Flows

  • Start with a clear objective: What action should the user take by the end of the flow?

  • Use consistent tone and language throughout the flow to reflect your brand voice.

  • Keep flows concise and avoid overwhelming the user with too many options.

  • Test both static and dynamic flows across devices to ensure smooth user experiences.

  • Use API integration when real-time data is needed, such as availability or pricing.

Conclusion

Conversation Flows are a powerful tool to guide guest interactions with purpose and clarity. Whether you're streamlining simple tasks or building complex, multi-step dialogues, Myma.ai offers the flexibility to customize flows for any scenario. Use this guide as your foundation to create AI-driven experiences that engage, inform, and convert.

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