# Myma.ai Help Center

> How can we help today?

## Operational Handbooks & Guides

- [What's New with Myma's AI Omni-Channel Communications Platform](https://help.myma.ai/en/articles/8126626-what-s-new-with-myma-s-ai-omni-channel-communications-platform.md): We are constantly improving our product, stay up to date with Myma.ai product releases and new features.
- [Agent's Handbook](https://help.myma.ai/en/articles/8127308-agent-s-handbook.md): Handbook for reception staff, agents, chat operators, and all those using Myma.ai to respond to customers.
- [Dashboard Navigation](https://help.myma.ai/en/articles/10353985-dashboard-navigation.md): An intuitive view of the Myma.ai Dashboard is designed to help you navigate quickly and complete tasks more efficiently.
- [User & Role Setup Guide](https://help.myma.ai/en/articles/11040622-user-role-setup-guide.md): Efficiently manage user access by setting up and assigning roles to control permissions and responsibilities within your organization.
- [Multi-lingual Setup](https://help.myma.ai/en/articles/12044600-multi-lingual-setup.md): Make Myma work for your multilingual team and guests across multiple channels
- [Data Insights](https://help.myma.ai/en/articles/8133593-data-insights.md): Clear, accessible intelligence, empowering you to make informed, data-driven decisions.
- [AI Chatbot KPI's](https://help.myma.ai/en/articles/10120835-ai-chatbot-kpi-s.md): When evaluating chatbot performance, key performance indicators \(KPIs\) help ensure it's effective, efficient, and delivering value.
- [Channel Settings Overview](https://help.myma.ai/en/articles/12417374-channel-settings-overview.md): There are many configuration options available under Connected Channels. This article will walk you through each settings screen, explaining how they work so you can make the most of them.
- [Business Settings Overview](https://help.myma.ai/en/articles/12496496-business-settings-overview.md): Configure and manage your property’s core information, data policies, and insights
- [Go-Live Checklist](https://help.myma.ai/en/articles/10120877-go-live-checklist.md): Few things to check before you go live with your newly appointed AI Digital Assistant
- [Best Practice Guide by Chris Shotton](https://help.myma.ai/en/articles/10071156-best-practice-guide-by-chris-shotton.md): Get the most out of our AI Omni-Channel Communications Platform by following these tips from Chris Shotton.
- [Información sobre datos](https://help.myma.ai/en/articles/12169051-informacion-sobre-datos.md): Inteligencia clara y accesible que le permitirá tomar decisiones informadas y basadas en datos.
- [Lista de verificación de puesta en marcha](https://help.myma.ai/en/articles/12232734-lista-de-verificacion-de-puesta-en-marcha.md): Algunas cosas que debes verificar antes de comenzar a usar tu nuevo asistente digital de IA
- [Navegación del panel](https://help.myma.ai/en/articles/12169026-navegacion-del-panel.md): Una vista intuitiva del panel de Myma.ai está diseñada para ayudarlo a navegar rápidamente y completar tareas de manera más eficiente.

## The Knowledge Hub

- [Web Widget Menus](https://help.myma.ai/en/articles/12590156-web-widget-menus.md): Designing Interactive Menus for Your Chatbot
- [Guide to Setting Up Conversation Flows](https://help.myma.ai/en/articles/9768124-guide-to-setting-up-conversation-flows.md): A step-by-step approach to designing, configuring, and optimizing automated interactions
- [Static Conversation Flows](https://help.myma.ai/en/articles/16291735-static-conversation-flows.md)
- [Validating and Troubleshooting AI Responses](https://help.myma.ai/en/articles/12601785-validating-and-troubleshooting-ai-responses.md): How to Troubleshoot and Identify the Source of Information
- [The Key to a Smarter Chatbot? Missed Responses](https://help.myma.ai/en/articles/11382651-the-key-to-a-smarter-chatbot-missed-responses.md): Learn how to leverage the Missed Responses feature to continuously train your AI chatbot and improve its accuracy.

## The Unified Inbox

- [Staff Live Chat Options](https://help.myma.ai/en/articles/8126601-staff-live-chat-options.md): Agents can monitor AI Chatbot interactions in real-time and, when a human touch is needed, can seamlessly take over the conversation.
- [Working with Tickets](https://help.myma.ai/en/articles/9134488-working-with-tickets.md): A powerfully easy system for tracking, prioritizing, and responding to customer leads and guest support requests
- [Opciones en vivo del personal](https://help.myma.ai/en/articles/12139179-opciones-en-vivo-del-personal.md): Los agentes pueden monitorear las interacciones del chatbot de IA en tiempo real
- [Conversation Logs within the Unified Inbox](https://help.myma.ai/en/articles/13794558-conversation-logs-within-the-unified-inbox.md): A new way to view how the AI sources and utilizes information when responding to guest queries.

## Website Chatbot

- [Complete Guide to Setup AI Chatbot on Your Website](https://help.myma.ai/en/articles/8114598-complete-guide-to-setup-ai-chatbot-on-your-website.md): A quick guide on how to setup the Myma.ai's Multi-Channel AI Chatbot
- [Add AI Chatbot to Website](https://help.myma.ai/en/articles/8126165-add-ai-chatbot-to-website.md): Make your Digital Assistant appear in the Website. You can customize every element to match your brand.
- [Add AI Chatbot to Website through Google Tag Manager](https://help.myma.ai/en/articles/8464803-add-ai-chatbot-to-website-through-google-tag-manager.md): Learn how to install Myma.ai Chatbot on your website with Google Tag Manager \(or GTM\) with this step-by-step tutorial.
- [Add AI Chatbot to Squarespace Website](https://help.myma.ai/en/articles/11200386-add-ai-chatbot-to-squarespace-website.md): Learn how to install Myma.ai Chatbot on your Squarespace website with this step-by-step tutorial.
- [Website AI Chatbot UX Options](https://help.myma.ai/en/articles/8557658-website-ai-chatbot-ux-options.md): Choose theme, design, and avatar to reflect your hotel brand, colors, and more
- [Website AI Chatbot: Suggested Buttons Theme](https://help.myma.ai/en/articles/14626015-website-ai-chatbot-suggested-buttons-theme.md): An appearance theme designed for a single property as well as group-level customization, branding flexibility, and seamless guest engagement.
- [Open AI Chatbot On Button Click](https://help.myma.ai/en/articles/10428232-open-ai-chatbot-on-button-click.md): If you do not want the avatar to appear all the time, you can open the AI Chatbot widget on click of a button on your website or mobile app
- [Using Nudges to Drive Engagement](https://help.myma.ai/en/articles/10363881-using-nudges-to-drive-engagement.md)
- [Offer Special Rate via AI Chatbot](https://help.myma.ai/en/articles/8841158-offer-special-rate-via-ai-chatbot.md): One of the best ways to get direct bookings is to offer special rates via the AI Chatbot.
- [Setting up Forms and Workflows](https://help.myma.ai/en/articles/8719085-setting-up-forms-and-workflows.md): Go from busy work to less work with powerful forms that capture guest inquiries efficiently and automate workflows. Design form in minutes.
- [Website AI Chatbot for Group Website](https://help.myma.ai/en/articles/12062247-website-ai-chatbot-for-group-website.md): Have your chatbot live on your group website to better support and highlight all of your properties.
- [Sample Chatbot Terms of Use](https://help.myma.ai/en/articles/10107713-sample-chatbot-terms-of-use.md): Businesses should create specific Chatbot terms of use and display clearly to their customers.
- [Google Analytics Integration to Track Engagement](https://help.myma.ai/en/articles/16005735-google-analytics-integration-to-track-engagement.md)

## Social Channels

- [Connect AI Chatbot to WhatsApp Business](https://help.myma.ai/en/articles/8043509-connect-ai-chatbot-to-whatsapp-business.md): Myma.ai collaborates with Twilio, one of the largest approved Business Solution Providers of WhatsApp Business API.
- [Connect AI Chatbot to Facebook](https://help.myma.ai/en/articles/7998675-connect-ai-chatbot-to-facebook.md): Receive messages from your Facebook pages right in the Myma.ai Dashboard, and automate responses by connecting to Myma.ai Chatbot.
- [Connect AI Chatbot to Instagram](https://help.myma.ai/en/articles/12963474-connect-ai-chatbot-to-instagram.md): Receive messages from your Instagram right in the Myma Dashboard, and automate responses by connecting to Myma Chatbot.
- [Connect AI Chatbot to WeChat](https://help.myma.ai/en/articles/12638412-connect-ai-chatbot-to-wechat.md): Automate responses to WeChat messages. Manage and reply to conversations from a unified inbox.
- [Facebook & Instagram Messaging Policy](https://help.myma.ai/en/articles/8538602-facebook-instagram-messaging-policy.md): Connect to customers effectively through Messenger and Instagram to achieve meaningful outcomes
- [WhatsApp Business Messaging Policy](https://help.myma.ai/en/articles/8538505-whatsapp-business-messaging-policy.md): Messaging marketing with WhatsApp
- [WhatsApp Multi-Property Support on One WhatsApp Number](https://help.myma.ai/en/articles/15915173-whatsapp-multi-property-support-on-one-whatsapp-number.md)
- [Move Your Existing WhatsApp Business Number to Twilio](https://help.myma.ai/en/articles/12640450-move-your-existing-whatsapp-business-number-to-twilio.md): How to Move Your WhatsApp Business Number to Twilio to use it with Myma
- [Connect AI Chatbot to MS Teams](https://help.myma.ai/en/articles/11967165-connect-ai-chatbot-to-ms-teams.md): Adding a chatbot to Microsoft Teams lets you automate responses, streamline workflows, provide instant support, and integrate business tools — all within the familiar Teams environment, boosting pr...

## AI Phone Agents

- [Welcome to AI Phone Agents](https://help.myma.ai/en/articles/9386189-welcome-to-ai-phone-agents.md): Myma.ai is integrated with telephony, allowing you to integrate AI phone agents into your telephony system.
- [AI Phone Agent Setup & Configuration](https://help.myma.ai/en/articles/10486768-ai-phone-agent-setup-configuration.md): A Step-by-Step Guide to Deploying and Customizing Your AI Phone Agent
- [Connecting Your Carrier or PBX to AI Phone Agent](https://help.myma.ai/en/articles/10486299-connecting-your-carrier-or-pbx-to-ai-phone-agent.md): Add One or More Carriers or SIP Trunking Providers to Myma.ai
- [Twilio Setup: Buying & Configuring Numbers](https://help.myma.ai/en/articles/12618194-twilio-setup-buying-configuring-numbers.md): Configuring Phone Numbers for Seamless Integration with Myma.ai

## AI Email Assistant

- [Myma.ai Email Assistant: Delivering Better, Faster Responses](https://help.myma.ai/en/articles/10503226-myma-ai-email-assistant-delivering-better-faster-responses.md): Your magical AI email assistant drafts emails for you and even replies on auto-pilot
- [Adding Myma.ai Email Assistant through Microsoft 365 Admin Center](https://help.myma.ai/en/articles/10691918-adding-myma-ai-email-assistant-through-microsoft-365-admin-center.md): Manage Outlook add-ins in the Microsoft 365 admin center
- [Adding Myma.ai Email Assistant directly to Outlook](https://help.myma.ai/en/articles/10925275-adding-myma-ai-email-assistant-directly-to-outlook.md): Ready to let your AI Assistant do the heavy lifting? Simply add the Outlook add-in to your Outlook account.
- [Using Myma.ai's Email Assistant within Outlook](https://help.myma.ai/en/articles/11967135-using-myma-ai-s-email-assistant-within-outlook.md): Add the app to your Outlook and pin it so that its always there to help generate 1-click responses
- [Cómo agregar el Asistente de correo electrónico de Myma.ai a través del Centro de administración de Microsoft 365](https://help.myma.ai/en/articles/12232939-como-agregar-el-asistente-de-correo-electronico-de-myma-ai-a-traves-del-centro-de-administracion-de-microsoft-365.md): Administrar complementos de Outlook en el Centro de administración de Microsoft 365
- [Cómo agregar el Asistente de correo electrónico Myma.ai directamente a Outlook](https://help.myma.ai/en/articles/12232875-como-agregar-el-asistente-de-correo-electronico-myma-ai-directamente-a-outlook.md): ¿Listo para que tu Asistente de IA se encargue del trabajo pesado? Simplemente agrega el complemento de Outlook a tu cuenta de Outlook.

## Apps & Integrations

- [Supported Integrations](https://help.myma.ai/en/articles/12549143-supported-integrations.md): See how you can integrate the platforms you already use to enhance both the guest and operator experience through the Myma dashboard.
- [Measure Web Widget Activity using Google Analytics](https://help.myma.ai/en/articles/8470885-measure-web-widget-activity-using-google-analytics.md): Events and UTM codes help you track where traffic is coming from, allowing you to properly measure the channel or campaigns ROI.
- [Setting up Booking Engine URL](https://help.myma.ai/en/articles/12580170-setting-up-booking-engine-url.md): The AI Chatbot will redirect all booking inquiries to the Online Booking Engine URL
- [Send Contacts to Revinate](https://help.myma.ai/en/articles/8137400-send-contacts-to-revinate.md): With Revinate integration, all the contact information collected by the Digital Assistant can be sent through to Revinate in real-time.
- [Amadeus iHotelier Use Cases](https://help.myma.ai/en/articles/8635551-amadeus-ihotelier-use-cases.md): Unlocking the Power of AI in the Booking Journey
- [Show Myma Chatbot inside Aven Hospitality SynXis Booking Engine](https://help.myma.ai/en/articles/8973063-show-myma-chatbot-inside-aven-hospitality-synxis-booking-engine.md): The AI Chatbot will send all booking inquiries to the Sabre SynXis Booking Engine.
- [Show Myma Chatbot inside RMS Booking Engine](https://help.myma.ai/en/articles/9117719-show-myma-chatbot-inside-rms-booking-engine.md): Stay with the customer during the booking journey by enabling Myma.ai Chatbot to appear inside the RMS Booking Engine.
- [Show Myma Chatbot inside SiteMinder Booking Engine](https://help.myma.ai/en/articles/8204057-show-myma-chatbot-inside-siteminder-booking-engine.md): Myma.ai is a Plug-in App available in SiteMinder's Booking Engine, making the Myma.ai Chatbot available within SiteMinder's Booking Engine.
- [Myma.ai x Mews: Show availability and rates in the AI Chatbot](https://help.myma.ai/en/articles/10118727-myma-ai-x-mews-show-availability-and-rates-in-the-ai-chatbot.md): Myma.ai and Mews integration to show availability and rates to the customers right inside the Myma.ai Chatbot.
- [Myma.ai x Mews: Messaging Integration](https://help.myma.ai/en/articles/10088524-myma-ai-x-mews-messaging-integration.md): Integrated with Mews, Myma.ai features a unified inbox, and a smooth live chat handover to staff logged into Mews
- [Genesys PureCloud Agent Handover](https://help.myma.ai/en/articles/10426521-genesys-purecloud-agent-handover.md): For clients using Genesys PureCloud: When human intervention is required, Myma.ai seamlessly transfers the chat to agents in Genesys.
- [AWS Connect Agent Handover](https://help.myma.ai/en/articles/10262096-aws-connect-agent-handover.md): Integrated with AWS Connect, Myma.ai features a unified inbox, and a smooth live chat handover to staff logged into AWS Connect
- [Myma x Oracle Opera Cloud](https://help.myma.ai/en/articles/8195932-myma-x-oracle-opera-cloud.md): Oracle Opera Cloud integration allows asking pre check-in information and answering queries
- [Myma x Flexkeeping](https://help.myma.ai/en/articles/16101371-myma-x-flexkeeping.md): Capture and execute guest requests through In-Room QR code, social channels and Voice AI
- [Train AI with FareHarbor Data](https://help.myma.ai/en/articles/12031093-train-ai-with-fareharbor-data.md): FareHarbor integrates with Myma to enable seamless booking connections between your chatbot and activity listings
- [Train AI with Rezdy Data](https://help.myma.ai/en/articles/12242634-train-ai-with-rezdy-data.md): With integration to Rezdy, you can sync item descriptions from Rezdy directly into your AI Assistant on a set schedule.
- [SSO for AI Chatbot with Microsoft Entra ID \(IdP\)](https://help.myma.ai/en/articles/12963363-sso-for-ai-chatbot-with-microsoft-entra-id-idp.md): Step by step guide to setup SSO for AI Chatbot with Microsoft Entra ID.
- [SSO for Myma Dashboard with Microsoft Entra ID \(IdP\)](https://help.myma.ai/en/articles/9021839-sso-for-myma-dashboard-with-microsoft-entra-id-idp.md): Step by step guide to setup SSO to login to Myma Dashboard with Microsoft Entra ID.
- [Cloudbeds integration for digital vouchers & eGift cards.](https://help.myma.ai/en/articles/8043511-cloudbeds-integration-for-digital-vouchers-egift-cards.md): Automate the voucher buying and redemption process with Cloudbeds integration.
- [Myma x BPN Solutions](https://help.myma.ai/en/articles/16151165-myma-x-bpn-solutions.md): Capture and execute guest requests through In-Room QR code, social channels and Voice AI

## In-Room Digital Compendium

- [What's New with Digital Compendium](https://help.myma.ai/en/articles/9260967-what-s-new-with-digital-compendium.md): We are constantly improving our product, stay up to date with Myma.ai's Digital Compendium releases and new features.
- [The Digital Compendium Overview](https://help.myma.ai/en/articles/8130829-the-digital-compendium-overview.md): Streamline the check-in process and ensure your customers’ questions are answered instantly, regardless of the time of day or night.
- [Content Items in Digital Compendium](https://help.myma.ai/en/articles/9287252-content-items-in-digital-compendium.md): Showcase your business facilities and area in its unique way
- [Customizing Your Digital Compendium’s Look and Feel](https://help.myma.ai/en/articles/9278895-customizing-your-digital-compendium-s-look-and-feel.md): All the ways to make the Digital Compendium your own
- [Set Up a White-Label Domain](https://help.myma.ai/en/articles/9569652-set-up-a-white-label-domain.md): White-label domains allow you to use your own domain name with Myma.ai service URL's
- [Embedding Digital Compendium in your own website](https://help.myma.ai/en/articles/11530373-embedding-digital-compendium-in-your-own-website.md): Particular useful way if you want to keep your own URL's
- [Membership App](https://help.myma.ai/en/articles/11380476-membership-app.md): An Overview of Key Features for a Seamless Member Experience
- [Managing Members](https://help.myma.ai/en/articles/11380189-managing-members.md): Easily add and manage members, reset passwords, and upload membership cards—all from a single platform.
- [Create a Branded Membership App & Communicate with Members](https://help.myma.ai/en/articles/15960270-create-a-branded-membership-app-communicate-with-members.md): Deliver a personalized membership experience with a custom digital app and targeted SMS communications.

## AI Voucher & e-Gift Solutions

- [Get started with aiva](https://help.myma.ai/en/articles/8133597-get-started-with-aiva.md): Understand how aiva works and discover the possibilities.
- [Creating and Editing a Voucher](https://help.myma.ai/en/articles/8133506-creating-and-editing-a-voucher.md): How to create a voucher in under 5 minutes
- [Create a Gift Card](https://help.myma.ai/en/articles/8133507-create-a-gift-card.md): How to create a Gift Card in under 5 minutes
- [Invite a business to sell your vouchers](https://help.myma.ai/en/articles/8133510-invite-a-business-to-sell-your-vouchers.md): Take your marketing to the next level by inviting others in your network to sell your vouchers.
- [Sell Vouchers from your website](https://help.myma.ai/en/articles/8133509-sell-vouchers-from-your-website.md): How to add a link to your website for the Voucher store
- [Connect Stripe to receive payouts](https://help.myma.ai/en/articles/8133595-connect-stripe-to-receive-payouts.md): aiva partners with the global payment processing platform Stripe to pay you for the vouchers sold.
- [PayPal Integration](https://help.myma.ai/en/articles/8409396-paypal-integration.md): Enabling PayPal as a Payment Option with aiva
- [How to Change Email Sender Display Name](https://help.myma.ai/en/articles/8624575-how-to-change-email-sender-display-name.md): Learn how to replace the eVoucher email from "aiva" to your property name.
- [Vouchers ideas](https://help.myma.ai/en/articles/8133588-vouchers-ideas.md): Get some ideas on kind of vouchers you can create and promote.
- [Issuing Refunds](https://help.myma.ai/en/articles/8293850-issuing-refunds.md): Process to issue voucher refund
- [Merchant Responsibilities](https://help.myma.ai/en/articles/8293838-merchant-responsibilities.md): Merchant is responsible for the creation and operation of the Vouchers.
- [What's New with aiva](https://help.myma.ai/en/articles/8557695-what-s-new-with-aiva.md): We are constantly improving our product, stay up to date with aiva product releases and new features.
- [Customizing Voucher Email & PDF](https://help.myma.ai/en/articles/8681607-customizing-voucher-email-pdf.md): Customize the content of the Email & Voucher PDF attachment
- [How to Mark a Voucher or Gift Card as Redeemed](https://help.myma.ai/en/articles/8687019-how-to-mark-a-voucher-or-gift-card-as-redeemed.md): A Voucher can be redeemed and a Gift Card balance can be fully or partially redeemed from aiva Dashboard.
- [Credit Card Stripe Errors](https://help.myma.ai/en/articles/8688585-credit-card-stripe-errors.md): Screenshots of payment errors customers will see when entering an invalid credit card information.
- [Customer Voucher Emails](https://help.myma.ai/en/articles/8688647-customer-voucher-emails.md): Emails sent to the purchaser and voucher recipient on purchase of a Voucher or Gift Card
- [Gift card top-up](https://help.myma.ai/en/articles/8690519-gift-card-top-up.md): How a customer can top-up their existing Gift Card.
- [Membership Only Vouchers](https://help.myma.ai/en/articles/8729742-membership-only-vouchers.md): Learn how to make the most use out of the membership feature
- [URL to share vouchers for a specific customer search tag \(category\)](https://help.myma.ai/en/articles/8869811-url-to-share-vouchers-for-a-specific-customer-search-tag-category.md)
- [SEO Settings](https://help.myma.ai/en/articles/8913170-seo-settings.md): Boost the SEO of you Vouchers Store by adding meta description
- [Voucher & Gift Card Insights](https://help.myma.ai/en/articles/9040377-voucher-gift-card-insights.md)
- [Add GTM container to a Vouchers page](https://help.myma.ai/en/articles/9168126-add-gtm-container-to-a-vouchers-page.md): Track and measure your vouchers page traffic by adding pixels through GTM container