Reviewing and addressing missed responses is crucial for improving the chatbot's accuracy and reliability. While the AI chatbot works hard to understand and respond effectively, there will always be things it doesn’t know. Identifying these gaps helps train the AI to handle more scenarios, leading to continuous improvement and a better overall user experience.
The good news is that the Missed Responses feature makes this process seamless by helping you easily identify, review, and train the chatbot on what it missed—saving time while improving performance.
To access Missed Responses, please navigate to the below:
Once on this page, you will be able to use the following functions:
From here, you can use Filter to select the date range or filter the responses by status as well as download the responses as CSV file.
Under the status section, you have the option to promptly enter the necessary answer for the missed enquiry using + Add FAQ. In which, the following pop-up menu will be shown:
After entering the needed information and saving it, you will have the option to mark it as Resolved or to either Ignore the response if the enquiry is irrelevant to the property.
As the above saving step only updates the chatbot training database, you will then need to publish it by navigating to Knowledge Hub -> Publish AI.
This concludes our guide for Missed Responses.