Operational Handbooks & Guides
Functionality to maximise the value from your AI Chatbot
What's New with Myma's AI Omni-Channel Communications PlatformWe are constantly improving our product, stay up to date with Myma.ai product releases and new features.
Agent's HandbookHandbook for reception staff, agents, chat operators, and all those using Myma.ai to respond to customers.
Working with TicketsA powerfully easy system for tracking, prioritizing, and responding to customer leads and guest support requests
Staff Live Chat OptionsAgents can monitor AI Chatbot interactions in real-time and, when a human touch is needed, can seamlessly take over the conversation.
Chatbot Monitoring For Continuous ImprovementLearn how to maintain a successful chatbot after installation via periodic conversation monitoring.
Data InsightsClear, accessible intelligence, empowering you to make informed, data-driven decisions.
Myma.ai Mobile App For Live ChatMyma.ai ensures there’s a seamless handoff when a human touch is necessary for your guests, flagging staff when to step in.
AI Chatbot KPI'sWhen evaluating chatbot performance, key performance indicators (KPIs) help ensure it's effective, efficient, and delivering value.
Best Practice Guide by Chris ShottonGet the most out of our AI Omni-Channel Communications Platform by following these tips from Chris Shotton.
AI Best Practices When Working on Myma.ai PlatformGuide to learn best practices when using our system, especially when inputting training data in Knowledge Hub.
Track Missed Responses to Improve AI ChatbotIn this article, you will learn how to track Missed Responses to Help Your AI Chatbot Keep Learning and improving.