Operational Handbooks & Guides
Functionality to maximise the value from your AI Chatbot
What's New with Myma's AI Omni-Channel Communications PlatformWe are constantly improving our product, stay up to date with Myma.ai product releases and new features.
Agent's HandbookHandbook for reception staff, agents, chat operators, and all those using Myma.ai to respond to customers.
Go-Live ChecklistFew things to check before you go live with your newly appointed AI Digital Assistant
SSO with Microsoft Entra ID (IdP)Step by step guide to setup SSO with Microsoft Entra ID.
User & Role Setup GuideEfficiently manage user access by setting up and assigning roles to control permissions and responsibilities within your organization.
Settings OverviewThere are many configuration options available under Connected Channels. This article will walk you through each settings screen, explaining how they work so you can make the most of them.
Multi-lingual SetupMake Myma work for your multilingual team and guests across multiple channels
Lista de verificación de puesta en marchaAlgunas cosas que debes verificar antes de comenzar a usar tu nuevo asistente digital de IA
Navegación del panelUna vista intuitiva del panel de Myma.ai está diseñada para ayudarlo a navegar rápidamente y completar tareas de manera más eficiente.
Chatbot Monitoring For Continuous ImprovementLearn how to maintain a successful chatbot after installation via periodic conversation monitoring.
Data InsightsClear, accessible intelligence, empowering you to make informed, data-driven decisions.
Información sobre datosInteligencia clara y accesible que le permitirá tomar decisiones informadas y basadas en datos.
AI Chatbot KPI'sWhen evaluating chatbot performance, key performance indicators (KPIs) help ensure it's effective, efficient, and delivering value.
Best Practice Guide by Chris ShottonGet the most out of our AI Omni-Channel Communications Platform by following these tips from Chris Shotton.
Business Settings OverviewConfigure and manage your property’s core information, data policies, and insights
Dashboard NavigationAn intuitive view of the Myma.ai Dashboard is designed to help you navigate quickly and complete tasks more efficiently.