Operational Handbooks & Guides
Functionality to maximise the value from your AI Chatbot
What's New with Myma's AI Omni-Channel Communications PlatformWe are constantly improving our product, stay up to date with Myma.ai product releases and new features.
Agent's HandbookHandbook for reception staff, agents, chat operators, and all those using Myma.ai to respond to customers.
Chatbot Monitoring For Continuous ImprovementLearn how to maintain a successful chatbot after installation via periodic conversation monitoring.
Data InsightsClear, accessible intelligence, empowering you to make informed, data-driven decisions.
AI Chatbot KPI'sWhen evaluating chatbot performance, key performance indicators (KPIs) help ensure it's effective, efficient, and delivering value.
Best Practice Guide by Chris ShottonGet the most out of our AI Omni-Channel Communications Platform by following these tips from Chris Shotton.
AI Best Practices When Working on Myma.ai PlatformGuide to learn best practices when using our system, especially when inputting training data in Knowledge Hub.