Millennium is leading the way with a GPT-powered AI chatbot, uniquely trained on data from each of its properties.
Some of Millie's key features include:
Effortless content management: Easily manage text, images, and questions using an intuitive dashboard
Showcasing properties in their unique ways: Highlighting amenities & features of each property, and the ability to answer property-specific questions
Meet guests on multiple channels: Chatbot on Website, Facebook Messenger, and WhatsApp.
Support in the native language: Supports English, Chinese, and 20+ other languages
Data-backed informed decision making: Extensive reporting into usage, click-throughs, staff savings stats, conversion stats, and AI-driven insights into customer behavior.
Chatting on the Millennium Website
Meet your digital concierge, Millie!
Millie is accessible on various Millennium hotel websites and is designed to be user-friendly, efficient, and quick, providing guests with the answers they need and allowing staff to focus more on high-impact tasks.
Watch the video 👇 to see how customers interact with Millie on the website.
Insights for Management and Operation Teams
Customer insights play a vital role in optimizing customer journeys and understanding the motivations behind customer actions. We have converted these insights into clear, accessible intelligence, enabling you to make informed, data-driven decisions.
In this section, you will find metrics such as estimated time saved, number of conversations, and other performance indicators. This information helps you understand Millie's impact and identify potential areas for improvement.
✅ Commonly asked topics
✅ Popular rooms & products
✅ Estimated time savings
✅ Room nights and revenue referred
✅ Word Cloud
Watch the video 👇 to see how to access insights.
Unified Inbox
The unified inbox provides a way to view Millie from the guest’s perspective. It serves as a live record of all the conversations Millie has had with guests. You can monitor Millie's activities in real-time, review records of created tickets, and access valuable insights about each guest.
✅ Past conversations
✅ Current ongoing conversations
✅ Tickets
✅ Live chat capabilities
Watch the video 👇 to learn about Unified Inbox.
Knowledge Management
Consider Millie as you would any other employee; she requires training, guidance, and updates to succeed in her role. To respond to guest inquiries, Millie utilizes information from the following sources:
Pre-built templates
FAQs
Documents
Millie is designed to save time and enhance service efficiency, but her effectiveness is directly tied to the quality of the information she receives. This is where you, as the operator, play a vital role.
Watch the video 👇 to learn where and how to keep Knowledge updated for Millie.
Any Questions? Reach out to [email protected] anytime!