Introduction
Many clients with multiple properties maintain a group website that highlights all their properties on a single page. To provide a seamless guest experience, you can add your Myma chatbot widget to the full site. This article walks you through how to set up your chatbot on a group website so guests can easily access property-specific information from one central location.
Features enabled by this integration:
Add only one script to the whole website, no need for seperate scripts for each property page.
Enable which specific pages you want to show the Chatbot Web Widget on. Examples:
You can choose to show the Chatbot on Property A & B, while not on C, and the main group landing page.
You can choose to show the Chatbot on Properties A, B & C, while not on tje main group landing page.
Web Widget automatically switches context based on which property page the customer is on.
Enabling a group level AI Chatbot, so that these questions can be answered: which pet-friendly properties do you propose in New York, and what are the membership benefits?
Before beginning, you should have all the individual properties setup before you start to create the chatbot on the group website. This is because the group chatbot will be connected to each property's chatbot so the that when a user wants to know more information on a singular property, they can be directed to the correct information.
You do not need all properties in the group setup, but the ones you want to start with.
Setting up Group Website Widget
Step 1: Navigate to Settings
Log in to your Myma dashboard.
Go to Settings.
Open the Available Channels section.
Step 2: Connect the Web Widget for Group Website
In Available Channels, locate the tile labeled Group Websites.
Click Connect.
Select all of the properties that are showcased on your group website. You can add more later.
Step 3: Create a New Integration
After selecting the properties, click Create New Integration.
A new tile will now appear in your Connected Channels section.
Step 4: Customize the Group Website Widget
Select the new tile in Connected Channels to start customizing your Group Chatbot.
Customizing the Group Website Widget
Property Pages
From Settings, you can also change the title and subtitle for the group chatbot.
Start by going to Property Pages and turning Enable on. Next, check the box for each property within the group site. For each one, enter its website base URL and select the Chatbot.
Chatbot/Choose Property
Once done, navigate to Chatbot/Choose Property and click Edit under Group Chatbot.
Keep Your Messenger Safe
Next, go to Keep Your Messenger Safe. This is where you can add the official website for each property, allowing the chatbot to direct users to the correct page.
Adding Web Widget Menus for the Group
Web Widget Menus
The following steps will help you customize the group chatbot to provide generic information on all the properties.
Before starting, go to the top of the dashboard and switch the property to All.
Then, navigate to the Knowledge Hub and select Web Widget Menus. Here you can create the menus for your group property that will cover all the properties.
Some examples are:
About Our Group
Contact Us
Find a Property
View Gallery
Conversation Flows
Go to Workflows, then Conversation Flows. In the "recommender" section, you can add a question, such as "Interested in learning more about this property?" to prompt guests to engage with an individual property's chatbot.
These Conversation Flows can be triggered on clicking of the Web Widget menu
Publish Your Assistant
Once you've set up the chatbot to your liking, you can publish it. Simply go to Settings, select Publish Your Assistant, and then copy the code to embed it on your group website.
Conclusion
By setting up a group chatbot, you provide guests with a single, streamlined entry point to explore all of your properties. This integration not only makes it easier for users to find the right information but also ensures each property’s chatbot remains connected and accessible. With customization options, workflow prompts, and knowledge menus, you can guide guests from general group-level details to property-specific insights seamlessly. Once published, your group chatbot becomes a powerful tool to deliver a unified digital experience that saves time for your team while enhancing convenience for your guests.