Introduction
If you manage multiple properties, you can create a group chatbot that lives on your group website. This chatbot can help guide guests to the right property and answer common questions, providing a seamless experience across your portfolio.
Before getting started, make sure that all individual property chatbots are set up first. This is important because the group chatbot will link to each property’s chatbot, allowing users to be directed to the correct information when they request details about a specific property.
You do not need all properties in the group setup, but the ones you want to start with.
Setting up Group Website Widget
Step 1: Navigate to Settings
Log in to your Myma dashboard.
Go to Settings.
Open the Available Channels section.
Step 2: Connect the Web Widget for Group Website
In Available Channels, locate the tile labeled Group Websites.
Click Connect.
Select all of the properties that are showcased on your group website. You can add more later.
Step 3: Create a New Integration
After selecting the properties, click Create New Integration.
A new tile will now appear in your Connected Channels section.
Step 4: Customize the Group Website Widget
Select the new tile in Connected Channels to start customizing your Group Chatbot.
Customizing the Group Website Widget
Group Web Widget Tabs
When the group widget is connected, you’ll see several configuration tabs:
Select Properties
Appearance
Booking Calendar
Nudges
Position
Custom Fonts
Custom CSS
External Links
Language
Chatbot
Keep Your Messenger Secure
Property Pages
Publish Your Digital Assistant
Property Pages
From Settings, you can also change the title and subtitle for the group chatbot.
Start by going to Property Pages and turning Enable on. Next, check the box for each property within the group site. For each one, enter its website base URL and select the Chatbot.
If a new property is added after the group chatbot is set up, simply update this tab with the new property’s URL.
Chatbot/Choose Property
Under the Chatbot tab, you can configure how the group chatbot interacts with guests:
Navigate to the property tab you’d like to enable.
Change the Title to Start a Chat.
Change the Subtitle to Instant Responses.
Add a Welcome Message if desired.
Under Buttons, set the text to Choose a Location.
Set the option to Location, then save.
Note: For group widgets, always use the Web Widget with Menu Theme under Appearance to ensure proper setup.
Keep Your Messenger Safe
The Keep Your Messenger Secure tab allows you to control where the chatbot will appear:
Add the URLs of the trusted pages where the chatbot should display.
When adding new properties later, include their links here as well.
If the script is on the group website, enable URL Restriction and add all allowed sites separated by commas.
Adding Web Widget Menus for the Group
Web Widget Menus
The following steps will help you customize the group chatbot to provide generic information on all the properties.
Before starting, go to the top of the dashboard and switch the property to All.
Then, navigate to the Knowledge Hub and select Web Widget Menus. Here you can create the menus for your group property that will cover all the properties.
Some examples are:
About Our Group
Contact Us
Find a Property
View Gallery
Conversation Flows
Go to Workflows, then Conversation Flows. In the "recommender" section, you can add a question, such as "Interested in learning more about this property?" to prompt guests to engage with an individual property's chatbot.
These Conversation Flows can be triggered on clicking of the Web Widget menu
Publish Your Assistant
Once you've set up the chatbot to your liking, you can publish it. Simply go to Settings, select Publish Your Assistant, and then copy the code to embed it on your group website.
Conclusion
By setting up a group chatbot, you provide guests with a single, streamlined entry point to explore all of your properties. This integration not only makes it easier for users to find the right information but also ensures each property’s chatbot remains connected and accessible. With customization options, workflow prompts, and knowledge menus, you can guide guests from general group-level details to property-specific insights seamlessly. Once published, your group chatbot becomes a powerful tool to deliver a unified digital experience that saves time for your team while enhancing convenience for your guests.