Introduction
Business Settings is where you manage the core information, policies, and insights that shape how your AI assistant and dashboard function. From setting up your property profile to defining data policies, customizing insights, and detecting guest conversation topics, this area ensures your system is aligned with your brand and operational needs.
Within Business Settings, you’ll find four main tabs that help you configure and customize how your property information, data, and insights are managed:
Business Profile
Business Data Policies
Data Insights
Topic Detection
To access Business Settings, click the settings cog in the top right corner of your dashboard.
Business Profile
In this section, you can add key details about your property, including:
Property name
Website
Property type
Country
Timeline
Logo
Keeping this information up to date ensures that your assistant and reporting tools are branded correctly and aligned with your property’s identity.
Business Data Policies
Here you can set parameters for data retention, such as the timeframe for keeping tickets. This may depend on the property’s engagement volume. We set up all clients with default retention policies, but you can adjust them to meet your operational and compliance needs.
Data Insights
This section allows you to enter your average daily room rate and average hourly wage rate. Adding this information helps power your insights, including calculations like Estimated Time Saved, so you can better understand the value of AI support at your property.
Topic Detection
Topic Detection automatically identifies the main topics in emails and conversations, helping you categorize, analyze, and respond efficiently.
You can add custom topics specific to your property (such as a restaurant name, spa service, or activity).
Once added, the dashboard can detect and group conversations under these topics, making your data more organized and actionable.