Setting up Multi-Channel AI Chatbot

Your AI chatbot is more than just a website feature; it’s your digital concierge, available 24/7 to assist guests, answer questions, and drive bookings. This guide will walk you through setting up Myma.ai’s Multi-Channel AI Chatbot, covering everything from building your knowledge base to connecting social media channels.

Just like a new employee, your newly appointed AI Chatbot requires training. You'll also need to keep it updated with any changes related to your property.

You can add knowledge in three different ways. You can use one or all three based on your preference. Log in to the Dashboard and navigate to the Knowledge Hub

In the Knowledge Hub, there is an FAQ section where you can log frequently asked questions. The AI can then pull answers from this section to provide the correct information to guests. With FAQs, you can manually add your questions along with their corresponding responses.

You can find FAQs in the Knowledge Hub → FAQs.

If you have brochures, menus, or departmental information, you can easily upload these documents to train your AI. You can upload Word, TXT, or PDF files to help improve your AI model. The content from these documents will help enhance the AI's responses.

To upload, go to Knowledge Hub → Documents.

Another way to add information to the Knowledge Hub is by using External Sources. This allows you to sync webpages from your property that are updated regularly. Common examples include events pages, restaurant and bar menus, and promotions or special offers.

To sync, go to Knowledge Hub → External Sources.

After making the changes go to Knowledge Hub -> Publish AI once ready. You will receive an email once the publishing is complete at which point the AI Chatbot will start responding with the new information.

In the Knowledge Hub, you can include all your rooms in the Room Types section. Here, you can add detailed information about each room, along with images of the interior and the room layout. This information will be used to showcase the available room options to users.

After the AI is trained with your property information, you can set up a Web Widget for your website. To do this, you'll need to connect the following three components:

Once a connection is created, the integration and its settings will be available under the Connected Channels tab.

The Web Widget displays common inquiries and workflows upfront (Web Widget Menus), and gives customers the option to start a chat with the AI Chatbot for a seamless experience.

After creating the Web Widget connection, you can navigate to the connection by selecting the one with the globe symbol at the top left of the tile.

You can then choose the following:

Every aspect of Web Widget Menus is in your control. You can create, modify, and delete items from Knowledge Hub → Web Widget Menus.

Categories can be renamed and ordered from the Edit Category option, and each item can be dragged to the desired place.

Feel like meeting your AI Chabot and asking some questions?

You are now one step closer to providing the best conversational experience to customers interested in booking with you 🏄.

Create an AI Chatbot Connection and navigate to Connected Channels to select the chatbot integration you have just created.

You can then choose the following:

The Myma.ai platform includes a set of pre-built forms commonly used in hotels, which you can easily customize. You can access these forms by going to Workflows → Form Builder.

From here, you can edit field names, add new fields, and adjust the UI to fit your needs. These forms are presented to customers when specific information needs to be collected, and upon submission, a ticket is automatically created to trigger a workflow.

Examples of the default forms include:

These ready-to-use forms help streamline the process of capturing customer requests and initiating the necessary follow-up actions.

Get in touch with the Myma.ai team to create or modify forms!

Besides the website, you can connect your AI Chatbot to respond to messages coming from the following channels: