Topics covered in this guide:

Just like a new employee, your newly appointed AI Chatbot requires training. You'll also need to keep it updated with any changes related to your property.

Log in to the Dashboard and navigate to the Knowledge Hub, where you'll find around 250 common questions that guests frequently ask at hotels.

For each knowledge item, you can add one or more text responses, along with images or links.

If you have information that doesn't fit any of the existing knowledge items, you can include it in the "Add Your Own" section.

After making your changes, click the Publish GPT button. It takes about 10 minutes for the AI Chatbot to be updated with new or revised information. Once the AI training is complete, you will receive a notification via email.

Add all your room types to the About Rooms section. This information will be used to display the available room options to users.

After the AI is trained with your property information, you can set up a Web Widget for your website. To do this, you'll need to connect the following three components:

The Web Widget displays common inquiries and workflows upfront (Web Widget Menus), and gives customers the option to start a chat with the AI Chatbot for a seamless experience.

Create a Web Widget connection and choose the following:

Every aspect of Web Widget Menus is in your control. You can create, modify, and delete items from Virtual Front Desk -> Web Widget Menus.

Categories can be renamed and ordered from the Edit Category option, and each item can be dragged to be positioned at the desired place.

The Myma.ai platform includes a set of pre-built forms commonly used in hotels, which you can easily customize. You can edit field names, add new fields, and adjust the UI to fit your needs. These forms are presented to customers when specific information needs to be collected, and upon submission, a ticket is automatically created to trigger a workflow.

Examples of the default forms include:

These ready-to-use forms help streamline the process of capturing customer requests and initiating the necessary follow-up actions.

Get in touch with the Myma.ai team to create or modify forms.

Feel like meeting your AI Chabot and asking some questions?

You are now one step closer to providing the best conversational experience to customers interested in booking with you 🏄.

Create an AI Chatbot Connection and choose the following:

Besides the website, you can connect your AI Chatbot to respond to messages coming from the following channels: