Think of Knowledge Hub as a Content Management System (CMS) for your AI Chatbot. Setting up Knowledge Hub is the start of feeding knowledge to your AI Chatbot so that it can respond to customers 24/7.

Go to Knowledge Hub and pick one of the knowledge areas to start training your newly appointed AI Chatbot. Depending on the property type the knowledge areas will be different. For a Hotel some of the knowledge areas you will see include:

Under every knowledge area, you will see a number of topics. Some examples:

For every knowledge topic, you can add one or more text messages, along with either image(s), video, or a link.

After making the changes you click on Publish GPT once ready. At this point, Myma.ai will collate information from across all areas of the Knowledge Hub and train the AI Chatbot model.

You will receive an email once the publishing is complete at which point the AI Chatbot will start responding with the new information.

Every language has its own Knowledge Base, so if you want to enable your AI Chatbot to interact in multiple languages, select the language from the dropdown and fill in the information in all the knowledge areas.

At certain points of the conversation, the AI Chatbot will present rooms to the customers. The rooms are maintained in a specific area of the Knowledge Hub.

Showing links in the conversation messages

Text can utilize markdown to build more expressive and engaging textual messages. You can find a rundown of the markdown format we use by following this link: https://www.markdownguide.org/cheat-sheet/

You can see some examples of multiple forms of markdown being used to spice up a piece of text.

To add heading:

# H1 ## H2 ### H3

To add a link:

[title](https://www.example.com)

You can contact us at [+64 22 111 0002](tel:+64221110002)

For the links and phone numbers, it is important to note that text in [] will show to the guest, and on clicking of that link, () will open. The format is important too, some tips for telephone numbers:

Wrong: