Think of Knowledge Hub as a Content Management System (CMS) for your AI Chatbot. Setting up Knowledge Hub is the start of feeding knowledge to your AI Chatbot so that it can respond to customers 24/7.

You can add knowledge in three different ways. You can use one or all three based on your preference.

Besides that, you can add your images in Gallery and use those in Pre-Built Templates

These are industry templates already available to make content management easily manageable. The templates are available for the following business types:

Go to Knowledge Hub -> Pre-Built Templates and pick one of the knowledge areas to start training your newly appointed AI Chatbot. Depending on the property type the knowledge areas will be different. For a Hotel some of the knowledge areas you will see include:

Under every knowledge area, you will see a number of topics. Some examples:

For every knowledge topic, you can add one or more text messages, image(s), video, or a link.

If you prefer you can include FAQ's in your training data. Create and organize FAQs easily from the Myma.ai Dashboard.

With FAQs, you can add your questions and a response to them.

FAQs are available under Knowledge Hub -> FAQs

You can upload Word, TXT, and PDF documents to train your AI model. The content of the documents will also be used to training the AI model.

Documents are available under Knowledge Hub -> Documents

After making the changes go to Knowledge Hub -> Publish AI once ready. Select what you want to include, and based on your selection Myma.ai will collate information from across all areas of the Knowledge Hub and train the AI Chatbot model.

You will receive an email once the publishing is complete at which point the AI Chatbot will start responding with the new information.

You can also check the status of publish requests in the Logs tab.

The base knowledge is maintained in a single language. If you prefer to maintain knowledge in any other language, select the language from the dropdown and add the content in your preferred language.

If a customer asks a question in a different language, the transaction is done realtime by the AI model.

At certain points of the conversation, the AI Chatbot will present rooms to the customers. The room types are maintained in Knowledge Hub -> Rooms Types.

Showing links in the conversation messages

Text can utilize markdown to build more expressive and engaging textual messages. You can find a rundown of the markdown format we use by following this link: https://www.markdownguide.org/cheat-sheet/

You can see some examples of multiple forms of markdown being used to spice up a piece of text.

To add heading:

# H1 ## H2 ### H3

To add a link:

[title](https://www.example.com)

You can contact us at [+64 22 111 0002](tel:+64221110002)

For the links and phone numbers, it is important to note that text in [] will show to the guest, and on clicking of that link, () will open. The format is important too, some tips for telephone numbers:

Wrong: