Who is this handbook for
This handbook is intended for operations managers, IT teams, and hospitality professionals who want to integrate AI voice automation into their telephony systems. Whether you’re looking to provide 24/7 reception, automate appointment scheduling, or offer AI-powered customer support, this guide outlines how to get started with Myma.ai Voice Agents and the core features that power them.
Getting Started
Myma.ai now supports full voice integration, enabling you to deploy AI Phone Agents within your existing telephony infrastructure.
Similar to Myma.ai’s messaging assistants, there is no need to manage complex AI models or configure custom call flows. Simply upload business documents or FAQs to the intuitive Myma.ai dashboard, and the AI Voice Agent will be ready to answer customer calls in real time. You can also guide the agent with specific conversation flows tailored to your use case.
Business Scenarios
Voice Agents can support a range of real-world business applications:
Inbound Sales
Boost your conversion rate as much as 8x by calling inbound leads the moment they fill out your website form.
Customer Support
Offer a 24/7 support agent to answer customers’ questions and collect their contact info to call back later.
Appointment Setting
Inbound and outbound calling for appointment scheduling, cancellation, and rescheduling
Office Receptionist
24/7 receptionist who will take incoming calls, answer questions, and transfer calls based on party availability.
User Feedback Interview
A satisfaction survey to gather feedback on a recent experience with a service.
Features that Empower
All the Voice Agents come with features that every business needs.
Live Call Transfers
Transfer calls to the appropriate department or staff member based on the caller’s request
Natural-Sounding Voice Selection
Select from a diverse range of human-like voices that accurately reflect your brand's personality.
Call Recording
Record every call for training, compliance, or future reference.
Call Transcription
Convert speech to text to enable easier documentation, search, and analysis.
Sentiment Analysis
Detect tone and emotion in the caller’s voice to guide real-time responses or flag issues.
SMS Follow-up
Send SMS confirmations, links, or forms after the call to continue the conversation.
Custom Conversation Flows
Write plain-language flows and let the AI recognize and respond accordingly.
API Integration
Connect to your internal systems to fetch data or trigger actions based on the conversation.
Ticket Workflows
Automatically convert conversations into actionable tickets for your team.
Technology Options
There are two options to choose from:
STT > AI Processing > TTS | Audio Realtime Streaming |
This technology converts user speech into text using Speech-to-Text (STT), processes it with AI, and then uses Text-to-Speech (TTS) to convert the response back into spoken audio. | In this technology, there is a continuous transmission of live audio data between the user and the system without intermediate text conversion. |
ℹ️ Use Case: | ℹ️ Use Case: Ideal for live conversations, such as in voice agents, call centers, or AI avatars where low latency and natural interaction are crucial. |
✅ Pros:
| ✅ Pros:
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❌ Cons:
| ❌ Cons:
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Voice Actors
Myma.ai offers a 100+ human-like voices for natural-sounding audio. For the available voice samples, they are all narrating the following sentence:
Let's test it out. Hi! I am a digital team member at the Paradise Resort. Please contact us at (321) 654-7902 or [email protected]. Did you notice the accuracy when I read the phone number, and email?
Premium Voices suitable for real-time streaming.
These high-quality voices are ideal for live guest interactions, providing superior clarity, warmth, and pronunciation accuracy.
Here are a few:
Actor | Tone of Voice | Sample |
Thalia (F)
| American feminine, clear, confident, energetic, enthusiastic | |
Draco (M)
| British masculine, warm, approachable, trustworthy, baritone | |
Hyperion (M)
| Australian masculine, caring, warm, empathetic |
Standard Voices for Realtime streaming
Here are more choices but lack in a couple of areas, e.g., might not say phone numbers and email addresses too well.
Actor | Tone of Voice | Sample |
Athena (F)
| British feminine, smooth, calm, professional | |
Helios (M)
| British masculine, positive, comfortable, polite |
For more information, see our article on Voice Actors:
Integrating to Telephony
To connect your Voice Agent to live calls, Myma.ai uses SIP gateway integration. Your telephony provider will forward calls to Myma.ai’s gateway. This setup typically requires coordination and configuration between your technical team and ours.
If needed, Myma.ai will support you during the SIP provisioning process.
Conclusion
Myma.ai’s AI Phone Agents offer a powerful way to automate voice interactions, provide always-on service, and elevate guest experiences. With flexible integration options, a range of natural voice actors, and tools like transcription, live transfer, and sentiment analysis, these agents are built to support modern business needs.
Whether you're looking to replace a front desk, boost sales, or reduce call center load, Myma.ai gives you the infrastructure to do it.