Myma.ai supports full voice integration, enabling you to deploy AI Phone Agents within your hotel's telephony infrastructure.
Similar to Myma.ai’s messaging assistants, there is no need to manage complex AI models or configure custom call flows. Simply upload business documents or FAQs to the intuitive Myma.ai dashboard, and the AI Voice Agent will be ready to answer customer calls in real time. You can also guide the agent with specific conversation flows tailored to your use case.
Supported Features
All the Voice Agents come with features that every business needs.
Feature | Supported? |
24/7 call handling | Y |
Simultaneous calls | Y |
Call recording (Record every call for training, compliance, or future reference) | Y |
Call transcripts (Convert speech to text to enable easier documentation, search, and analysis.) | Y |
Select from a diverse range of human-like voices that accurately reflect your brand's personality. | Y |
Answering Abilities |
|
Answer general business inquiries | Y |
Multi-Lingual | 30+ languages supported |
Send SMS confirmations, links, or forms during the call | Y |
Ticket Workflows (automatically convert conversations into actionable tickets for your team. e.g. lost & found) | Y |
Call Transfer/Forwarding |
|
Forward call to a DDI or extension | Y |
Transfer calls to the appropriate department or staff member based on the caller’s request | Y |
Forward call to different number based on time of day | Y |
Reservations Management |
|
Share availability & rates | Y |
Create reservation | Call forwarded to reservations department |
Cancel reservation | Call forwarded to reservations department |
Modify reservation | Call forwarded to reservations department |
Integration to RMS |
|
Integration to Amadeus iHotelier (TravelClick) | Y |
Integration to SHR Windsurfer | Y |
Integration to other systems for rates & availability | |
In-Room Calling |
|
Answer general inquiries | Y |
Call forwarding | Y |
Task creation in Flexkeeping (https://flexkeeping.com/) | Y |
Task creation in BPN Solutions (https://bpn-solutions.com/) | Y |
Task creation in other task management systems | |
Outbound AI Calls |
|
Initiate individual AI calling | N |
Initiate bulk AI calling | N |
Voice Actors & languages
Myma.ai offers a 50+ human-like voices for natural-sounding audio ideal for live guest interactions, providing superior clarity, warmth, and pronunciation accuracy. Following languages are supported by the Phone Agent.
Arabic
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
Filipino
Finnish
French
German
Greek
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Malay
Norwegian
Polish
Portuguese
Portuguese (Brazil)
Romanian
Russian
Slovak
Spanish
Swedish
Tamil
Turkish
Ukrainian
Integrating to Telephony
To connect your Voice Agent to live calls, Myma.ai uses two methods:
Call forward: We issue you a local phone number and you will transfer the calls to that number
SIP gateway integration: Your telephony provider will forward calls to Myma.ai’s gateway. This setup typically requires coordination and configuration between your technical team and ours.