As a business, you can set up one or more AI Voice Agents and assign them specific tasks. Whether you use them to handle calls after hours or to fully replace your call center, each AI Voice Agent can be customized to reflect your brand.
Each AI Voice Agent has its own settings
Go to Connected Channels → select the Phone AI channel. From here, you can access the settings to customize your AI Phone Agent.
Configure Voice AI Assistant
In this tab, you can update the welcome message and customize vocabulary to include specific terms or phrases unique to your property.
Features
Recording
The call recording feature captures the full audio of conversations for future reference, helping ensure accuracy, improve training, and support compliance. You can revisit and listen to any recorded call at any time..
Transcribe
This feature converts spoken conversations into text, making records easier to store, search, and analyze. Enable this option to keep a written transcript of each call.
Select Voice Actor
Choose from 100+ human-like voices for natural-sounding audio. You can play your own promotes to see how the voice will sound for your business specific vocabulary.
You can start with a voice and change anytime later with a quick update.
Myma.ai's Text-to-Speech technology uses domain-specific context and language modeling to create natural, real-time voice experiences. The system accurately handles phone numbers, email addresses, and property-specific terminology, making it ideal for guest communication, reservations, and customer service automation.
All sample voice actors read the following test phrase:
“Let's test it out. Hi! I am a digital team member at the Paradise Resort. Please contact us at (321) 654-7902 or[email protected]. Did you notice the accuracy when I read the phone number and email?”
Premium Voices for Realtime streaming
These high-quality voices are ideal for live guest interactions, providing superior clarity, warmth, and pronunciation accuracy.
Actor | Tone of Voice | Sample |
Odysseus (M) | American masculine, calm, smooth, comfortable, professional | |
Thalia (F) | American feminine, clear, confident, energetic, enthusiastic | |
Amalthea (F) | Filipino feminine, engaging, natural, cheerful | |
Andromeda (F) | American feminine, casual, expressive, comfortable | |
Apollo (M) | American masculine, confident, comfortable, casual | |
Arcas (M) | American masculine, natural, smooth, clear, comfortable | |
Draco (M) | British masculine, warm, approachable, trustworthy, baritone | |
Hyperion (M) | Australian masculine, caring, warm, empathetic | |
Pandora (F) | British feminine, smooth, calm, melodic, breathy |
Standard Voices for Realtime streaming
These voices are available for use but may offer less consistent handling of numbers and email addresses. They are still suitable for casual or non-critical applications.
Actor | Tone of Voice | Sample |
Athena (F) | British feminine, smooth, calm, professional | |
Helios (M) | British masculine, positive, comfortable, polite |
Choosing the right voice for your AI agent is a crucial part of delivering a branded, personalized guest experience. Whether you want a warm and trustworthy tone or a clear and energetic presence, Myma.ai offers a variety of premium and standard voice options to match your property’s identity.
Let us know if you’d like recommendations or testing support to determine which voice performs best with your guests!