The Unified Inbox
The Unified Inbox provides a real-time record of all conversations between your AI and guests. From managing live chat interactions to tracking ongoing conversations, this section covers everything you need to know about using the Unified Inbox effectively.
By Andy and 1 other2 authors4 articles
- Staff Live Chat OptionsAgents can monitor AI Chatbot interactions in real-time and, when a human touch is needed, can seamlessly take over the conversation.
- Working with TicketsA powerfully easy system for tracking, prioritizing, and responding to customer leads and guest support requests
- Opciones en vivo del personalLos agentes pueden monitorear las interacciones del chatbot de IA en tiempo real
- Conversation Logs within the Unified InboxA new way to view how the AI sources and utilizes information when responding to guest queries.