Settings Overview

In Connected Channels, you’ll find all available integrations. This guide walks you through the settings for the Web Widget, Website Integration, Email, and Voice AI. Each section highlights what can be customized, best practices, and tips for setup.

You can access Web Widget Settings by clicking the tile with the robot icon in the upper left-hand corner.

From here you can play with the following:

From here, you can choose whether to implement Live Agents Only, Gen AI Only, or Dynamic Conversation Flow.

In most cases, clients will use Gen AI only, so this section usually requires minimal adjustments.

From this tab, you can customize the colors of the Web Widget. We recommend setting up the basic colors in advance to match the client’s website branding.

Tip: To do this accurately, install a color picker extension in Google Chrome.

If the client requests specific brand colors, they can share the codes via email, which can easily be updated in this section.

These forms are optional and depend on client preference. They allow properties to collect guest details and feedback.

To enable or disable these forms, simply toggle the switch. By default, we keep these forms disabled unless a client specifically requests them.

Forms can also be customized for the languages you have enabled. Under each form, you’ll see the available language options. This ensures seamless interactions in the languages most commonly used at a given property. Please note that only enabled languages will appear in the forms.

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Some clients may choose Gen AI only, while others prefer to also include live agents.

You can access Website Settings by clicking the tile with the website icon in the upper left-hand corner. This section allows you to configure how the chatbot appears and functions on the website.

Tabs include:

Starting with Website Widget Appearance, you can select the preferred layout within Widget Theme.

Here, you can play around with each of the layouts and see which best fits the needs of the specific client.

Within appearance you can also set the image for the avatar, rather than having the default icon.

To change the image, just select the blue Browse button.

The next tab is Widget Components, where you can set the assistant’s name, welcome message, colors, and other display elements.

Within the Booking Calendar tab, you can customize how the calendar will appear to guests.

Although the chatbot remains in a fixed position on the website page, you can enable nudges to draw guests’ attention and encourage them to engage with it.

From here, you can edit the text, adjust the message duration, and create customized messages for each enabled language.

Here, you can adjust the position of the chatbot avatar. By default, it appears in the lower-right corner of the page.

From the Chatbot tab, you can customize how the avatar is displayed to guests.

For example, if the property uses both live agents and the chatbot, you may want to adjust the subtitle to reflect that setup.

Once the chatbot is fully configured and the client is ready to publish it on their site, this tab will provide the script that needs to be added.

It’s best practice to send the script to the client via email along with detailed setup instructions.

You can access Email Settings by clicking the tile with the Mail icon in the upper left-hand corner. Here, you can configure settings within the following tabs:

The AI can scan incoming emails and categorize them by topics that you define in this tab. Customizing topics for a specific property helps clients manage and navigate their inbox more effectively.

When clients are ready to set up their email plug-in, start by adding their email addresses within this tab.

Next, download the manifest file and send it to them via email so they can complete the setup on their end.

Below are links to Myma articles with instructions for setting up the email plug-in.

You can access Voice AI Settings by clicking the tile with the phone icon in the upper left-hand corner. Within these settings you can configure within the following tabs:

This section is where you will configure the essential telephony details for the property. Here, you can:

Here you can select how the AI will greet the guests, by typing the welcome You can customize the chatbot’s message and define specific actions based on particular terminology.

For example, if a guest uses certain keywords such as “reservation,” “late checkout,” or “cancellation,” the system can be configured to trigger an automated response, route the conversation to a live agent, or provide a direct link to the appropriate resource. This allows the chatbot to deliver faster, more relevant assistance while ensuring that important requests are handled appropriately.

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In this section, you can configure the voice settings for the property. This includes:

These settings give each property flexibility in how their Voice AI is personalized and managed, while also supporting transparency, accuracy, and service quality.

Connected Channels brings together all the tools a property needs to create a seamless, branded guest experience. From customizing the web widget and integrating live chat, to setting up email workflows and configuring Voice AI, each feature is designed to make communication easier and more effective.

By tailoring these settings to match a property’s specific needs, clients can ensure their digital assistant not only looks and feels like part of their brand, but also delivers real value through efficient support, data collection, and guest engagement.

If you have questions or need help configuring any of these settings, please reach out to our support team or explore additional Myma Help Center articles for step-by-step guidance.